Big Wave Laundromat, Concord CA

My favorite laundromat. Machines take cards that you load up with cash. ATM available inside. Vending machines (Soda, water, gatorade, Snacks, Soap, Bleach, etc.) Staff are very helpful and friendly. They also offer laundry service $1? /1 lb, reasonable.

The big Wave is open no matter how when or why? Clean laundry is what they do.say no more.and they can fold clothing like no buddies business.even size minus six X.you have got to see it.in fact the clothing has no intention of relaxing in the moment it could fall out of your car at 30mph and it would not trade its composure.time for a visit.great people every day of the week.

We've been having Big Wave do laundry for us for a couple of years. They're great and affordable. Would recommend.

Good laundry spot. Reasonable prices. Machines are always in working condition. Staff on site during operating hours. Rarely crowded.

Long term assignment in the area led me to need their help. They are exceptionally honest and always exceeded my expectations. More times than not my laundry that was dropped off at 4: 30pm was ready before closing. I could not recommend them more.

Being a first visit, I was pleasantly surprised to have encountered such friendly staff and patrons. Everyone was very considerate and helpful.

This is a great place with staff on site for a little extra they will do your clothes and fold them very clean place and always plenty of available machines

This is a big CLEAN laundromat where there are people that work on-site. They are super helpful. The location is great - there are 3 tasty restaurants in the same center so doing laundry doesn't seem like a big chore if you can grab food at the same time!

Best Laundromat around! Cleanest - best customer service - and nicest efficient machines- I go early- Covid rules posted and enforced!

I like the facility however, the young lady that worked the closing shift tonight 10/31/20 was extremely rude and was talking about my friend and I to her co-worker in spanish. Unfortuntely for her I speak and understand spanish fluently. I am not sure why she was clearly bothered by our presences. Perhaps she was concerned that she would not get to leave on time as we arrived about 745 we left at 845. My laundry after 4 rounds in the largest dryer were still very wet and now hanging throughput my place. I don't think I will return any time soon. The place is however very clean and well maintained that I do like very much. Nothing worse than a filthy laundry mat!

This is not ment be a bad review, but some insight as to how to better the staff and services, I myself tend to keep to myself and not chat with anyone but when I do communicat with u there is no need for u to be standoffish and hide behind ur said policies. I made observations and also pointed them out to and the staff hid behind the comment, it's policy, so it seams ur 10 person limit is fair, not in question as to that, but I took video of ur staff leaving an elderly lady out side in the extreme heat, due to ur 10 limit.while I understand and waited in my car. I also took video of the same situation again minutes later of a mother having to leave her young daughter outside due to policy 10 person limit, I as an observer took vid of 3 separate individuals inside, sitting during this. 1 lady reading a book, 1 man using Wi-Fi on his laptop, 1 lady chatting it up with staff as if a regular customer and friendly, clearly shows she understands the 10 person situation yet clearly, does not care of others but herself.the point is your staff is letting people sit selfishly, not asking them to accommodate others, I'm glad the elder lady did not have a heat stroke, or the little daughter get kidnapped, that would have been a terrible situation for big wave laundromat, I would have gladly given the vid to authorities, big wave would now be just a ripple in pond.

They are RUDE. I understand not being able to fold on the main tables anymore but as I was pulling my clothes from dryer and trying to put it inside my bag; I was trying to make my clothes less wrinkled by placing it half folded. A rude woman with an attitude said: Can’t fold here!
At the door she looks at you up and down without saying: hello (at least)

My clothes was super wrinkled when I went back home and had to do more work.
I usually just get home happy and put my folded clean clothes away but not that day!

Not only they have that rule they have rude employees.
I told all my big family to not go there anymore.
We are going to burbujas now!

Never ever coming back there.
Those women there need to be trained properly or educated a bit. Greet people! Specially in these hard days.

The shop is clean and well kept and organized. I was in this shop late in the day yesterday and there's one attendant, I don't know her name but she's done rudeness to me the 2nd time last night. I only washed 6 pcs of beddings & 1 towel. While I was folding my laundry, she announced 5 minutes then TURNED OFF the lights just on the spot where I was. I was not able to see very well the folding I was doing, I even walked to the other aisle where the light is on while folding a lightweight bed sheet. Her action was so offensive and ill-mannered.

During the shelter in place, they changed the last wash to 8: 00 PM. The only items that I needed to wash were my bedsheets. I walked in at 7: 59 PM, when I was walking to the washer it turned 8 PM. They told me that I could not wash my clothes, that I needed to start the washer at 8: 00 PM. I have been coming here for over a year. I use the wash and fold for my clothes and then wash my bedsheets, so I was extremely disappointed. Unfortunately, they lost a loyal customer. The website states the last wash is at 9 PM, so I wasn’t even aware of the time change until I got to the place.