BMO, Glendale CA

They deserve every bad review they get. I was arriving for an appointment I made a couple of days ago with Rita and I was told that I would have to wait at least 45 minutes to an hour to be seen. No apologies, nothing. Wow. I made an appointment for the next day but I ignored it and went to their Little Tokyo branch, which has a much better rating. 4 stars instead of 2. On top of that Rita called me at the end of the day to tell me that I missed the appointment! Ridiculous. She asked me if I wanted to come in the next day, apparently she didn't realize I had rescheduled already. I told her no and she simply said okay thank you and hung up, she didn't even try to reconcile.

This bank is a joke. I've tried to setup Automatic monthly payments for double the minimum and they don't allow it. You just AP the minimum. I did pay over the phone 2 times with my checking account which they check back the account and route number with you add son as you give it to them, and BOTH times they reversed the payment saying that they couldn't find the given checking account. 15 days after the last payment I received a letter confirming the payment which has not been taken from my checking account. Now I'm been harassed with calls saying my payment is overdue. They had to reimburse the reversal fee they charged for the first reversed payment but now for sure they're going to charge reversal fee again. When I called they kept me in the phone trying to solve the problem for more than 3 hours by clock. I went 3 times to a brunch in Glendale just to be told they have limited access to my info and I have to call again to solve the on going problem being in trying to pay double the minimum! I want a manager with authority to call me and solve this ridiculously situation. Again, this bank is a joke!