BMW Motorcycles of Burbank

Excellent and kind service. My first time at a dealership was completely painless and was out in less than an hour from the time I walked in

They're a little off the main road but worth going. I just purchased a bike and had a fantastic experience. The sales associate I worked with was Brian Fierro. Ahead of purchase, he was not pushy at all and provided all info I was looking for. I was given a great OTD price ahead. On my pickup day he had everything prepped as discussed, no upsale or hidden extras. He said up a demo ride to be sure I was happy with the ride and I was off. Great experience.

Very happy with my 2020 bmw s1000rr
Amazing customer service
I high recommend asking for Brian
He will take care of you right away
Will come back again soon for a 2nd bike

On Saturday 7/11/2020 I drove to Burbank Ca.to their local BMW motorcycle store from Ventura County to check out their inventory. At first, I was hesitant since although the drive was only an hour and change, I had a closer store to me. Arriving to the Burbank store, I was pleased with the decision I made to make the drive. After being at the store for roughly 1.5 hours I left with a brand-new Racing Red 2020 F850gs on the back on my Tacoma. My experience from the get-go was very exciting because of the massive inventory selection in their show room. We are obviously living in a pandemic and BMW Motorcycles of Burbank took it the extra step by providing hand sanitizer and gloves before stepping into their showroom and get on their inventory. The safety experience was excellent. Now as far as the sells part goes, Brian Fierro hands down did an exceptional job. Brian did not only take care of my application inquiry but answered all of my questions while at the shop, yes there was a other tasks he was doing but honestly after my experience there I couldn’t be mad because you can tell why people go to this store. Brian was on it, my application was approved within 5 minutes and Brian did not push for a down payment, I was very impressed since a down payment always seems to be a technique in my previous experience at any car or motorcycle dealership. Brian was my guy who answered all my questions and definitely didn’t feel any selling pressure from him. After researching the F850GS for almost a year on my end and considering the price Brian made it very clear that I made the perfect decision. To top it off Brian checked in with me today 7/15/2020 a few days after my purchase to see how the bike was treating me, after joking with him that I had dropped it I cleared it and told him I was joking and put it out there that I was looking into riding off road but first I was looking into crash bars and Brian is going to hook me up with Mike in their parts department to see what deals I can get, so Brian if you read this ask Mike to hook it up LoL.

If you live in the area of Burbank Ca.and you are looking to join the #BMWMotorrad 2-wheel family I strongly urge you to head to their location and ask specifically for Brian Fierro or if your like me and are okay with the drive go for it. I’m glad I stepped into the Burbank store from any other store.

Brain thanks for the shirt and hat but mostly your service.

RIDE SAFE EVERYONE &  HAPPY BUYING!

Walked into the BMW of Burbank showroom on a whim to look at motorcycles. It just so happened that a Ducati had been traded in and was sitting on the showroom floor. Brian was quick to ask if I needed assistance, helped answer all of my questions and made my purchase as simple as possible. I will definitely go back to Brian and BMW for any future purchases.

Incredible service and customer support! Brian took care of me and was very helpful in getting my trade in processed and my new bike prepared! Quick and easy with top level customer service. I would recommend to anyone looking for their next motorcycle purchase.

Had a very smooth process with Brian at BMW. Picked out the bike I wanted online and he immediately contacted me to let me know the bike was available in the showroom. The best part about it is that he got me the lowest insurance quote ever. Great experience and I highly recommend BMW of Burbank!

Got my first bike from the guys at BMW Burbank. Brian was my guy throughout! He was able to answer all my new rider questions and he set me up with a great bike that is perfect for my experience level! He was also super responsive for any follow up questions I had. Justin and Christian were also super helpful with gear and financing.

Bmw motorcycle provides a far superior experience to visiting any multi brand dealership I've been to. They take great care of me. They are honest, looking to build return business and they have incredible new and used bikes.

Friendly inviting atmosphere. No pressure chit chat about the bikes. Make test rides more easily accessible it’d be 5 stars.

If you're shopping around for bikes you won't find a better staff than these guys. Helpful, knowledgeable, and they really do care about you. They're definitely more interested in making a genuine connection and keeping your business over the long haul than making a quick profit. They all grew up in the area as well so you can feel good about supporting the community. The entrance is a little hard to find, but it's worth the effort for a superior experience than the competition.

Called at 910 Tuesday, phone rang 30+ times until someone just picked up & disconnected! Pretty unprofessional

Love this place. The staff is the best! Big big Kudos to Justin who organizes the Rides! He’s the best!

If you haven't been to BMW Motorcycles of Burbank yet, make it a point to ride over soon. You'll be glad you did. Their beautiful showroom is filled with an extensive inventory, giving you many options to choose from. And their top-notch, professional team (on both the sales and service side) are always there to help. Thank you, Mike, Christian, Manny, and Justin for setting a whole new standard of excellence in the industry.

Not sure how they could be better! Brought my 09 1200RT in foe the 36k service, and everything was thoughtfully and thoroughly explained and performed. Their waiting area is well equipped, comfortable and clean. All of their staff are friendly and professional. It's a drive from the AV, but definitely worth it.

Honest, friendly and efficient.
It’s the second time I come there for service and some small repairs on my old bike: R1200C.
Exceptional service.
C.

Just had a great experience with the parts/accessories person. He's vary knowledgeable about all things BMW motorcycles and motorsports. I won't hesitate to give this store the highest ranking. I will be back as I need parts and accessories. "Ride on"ATGATT

Great service, attention to detail. Had me in and out of there quick and advised about a recall on my bike, so I will returning to address recall issue.

Have been going there for the past 5 months for a couple of issues on my C650 GT. Justin, the service manager, was really helpful coordinating and fixing those issues.

The friendly staff and professional service is highly present the first time you enter the showroom. Mike, Christian, Manny, and Justin.great people who love riding and know BMW motorcycles. Excellent pricing with SUPER customer service!