BMW of Mountain View

Great service! Service advisor Branden was friendly, honest, and professional! Communication was great throughout the whole repair process.

Fabulous service here.
Efficient, competent, my service rep was thoughtful, smart and respectful
Work done was excellent and their communication with me perfect.
I drove over from palo alto to try them and I am so glad I did.
Thank you

The salesman responses your email and phone quickly. He is very candid and enthusiastic. I highly recommended BMW of Mountain View.

I had a very pleasant experience here last Saturday when I brought my car in for maintenance. My service advisor was Andy Simental, and he was very courteous. He explained what needed to be done, listened to my questions and concerns, and addressed everything! Overall, the service team was great and the waiting area was comfy. I'll definitely be coming back here.

They had the car I was looking at and at a fair market price.
The sales associate, Adam Xavier handled everything smoothly and efficiently.made it a pleasant experience

The service is always great! 2nd time working with Wayne to get my car serviced and he's been fantastic both times. I live in SF and drive to Mountain View specifically for this.

Special ordered an extra key for my e46 M3 on Monday. Was told might be in on Wednesday that same week. They called me on Tuesday and said it was in already! Service programed the key while I waited. Super Service

Mark Sleiman again treated me with class. He provided all the information I needed to make a prudent decision regarding my repair needs.

I am absolutely shocked, appalled and disappointed with my recent experience with BMW of Mountain View. This past Monday I identified a car I was interested in and communicated with Michael at the dealership. On Wednesday I asked Michael to hold the car for me until Saturday at which time I would come down and buy the car. At that time, I signalled intent to buy the car. That day (Wednesday) Michael sent me a contract that would hold the car until Saturday and also gave written consent the car would be held. I signed the contract and sent it back. Thursday he asked what time I would come in and Friday I got back to him the time I would buy the car. I was then subsequently notified on Friday that the car was sold on Wednesday after I was given WRITTEN consent and signed a CONTRACT dated Wednesday that I had an intent to buy the car and it would be held until Saturday. I would expect to have been called before the car was sold or even notified given I was told the car would be held. Who is running this dealership in which a car should have been held but then was sold? Is a sooner commission check worth more than brand image, quality, and integrity? No car, no email, no commitment to a written or signed agreement. Just an excuse of it being this individual's weekend and that he was not able to track inventory. If a dealership can't even uphold to a signed contract, what is their word worth and what kind of operation is going on here? This puts a bad name on the car salesperson industry and on BMW of Mountain View.what a shame for the industry and this dealership.

Not a great experience unfortunately. Having a 6-year old car, I didn't need to bring it to the dealer to be up-charged for an oil change. However, I wanted and expected excellent service. 1) The person in the Loaner office: not friendly or helpful, mumbled under his mask and had to ask him many times to speak up, 2) Upsold me for sparkplugs, air filter, wipers, = $1700! 3) attempted to sell me 2 new back tires including alignment for another $900. He told me that they were at the minimum recommended for driving. When I saw the paperwork, they were still in average condition for tread! I told him that I would look elsewhere for a better deal and he told me that he would come down on the price if I would agree to get them. This makes me feel like all prices are negotiable. Is he just up-charging me because I'm a woman and don't know any better? 3) Cashier looked like she was stressed out. No please or thankyou. 4) Porters didn't know which car to bring out first. I waited 20 minutes AFTER I paid to get my car. 4) Trash was left in my car from the tech 5) car was dirty inside and out = if I'm paying a premium charge for service, I expect at least a nice detail. 5) My check-engine light was still on! The porter just gave me my car back - I step inside and the light is still on. I then had to leave my car overnight as they re-diagnosed the code. Apparently the technician forgot to snap some cable back together tightly. I'm fairly sure it wasn't test driven after they "fixed it" due to a faulty thermostat (which by the way - has been a problem on every single BMW that I've owned). 6) When I asked to speak to the manager, he made light of the situation saying "well there's nothing we can do about this tonight, so let's get you in a loaner and leave it overnight". This is not how you talk to an unhappy customer.

All of this reminded me why people don't take their car to the dealer after it's past it's warranty. I'm disappointed with the service and will be finding a reputable mechanic on my own.

Just had my 90K mile service and some other maintenance done. The car rides very smoothly again. Thanks Branden and BMW of Mtn View!

Shutters of my front grill were not working properly. Dropped it off in late afternoon, ready for pickup by 11am next morning, incl.full inspection and software upgrade. Excellent job.

I have been a client for several years and there is a reason for that. My service advisor Wayne Chan is fantastic, he knows his vehicles and is always a great resource that I can count on.

So every time I call my service manager he just don't answer the call nor texting back my message? And my car's issue haven't fix since last October (2020). I get it BMW's car will pop up errors and every time I go just using computer to correct (more like erase). So whatever I guess, you can go to Steven Creek one, to be honest.

UPDATE：
What follow up from your manage team? Don't just make it sounds good, how about do the work first.

Edit: Thank YOU FRANK Camacho for the excellent customer service. You are awesome

Shout-out to Nick Nguyen and Hadi who helped me purchase my first car. They went above and beyond staying in with us till close to midnight when they didn't need to to make sure we had a good understanding of our plan and options.

Great buying experience at this dealership.

Excellent experience at BMW Mountain View. Luckily had Marc as my advisor again. He was very nice and professional. He quickly helped me to set up the maintenance service to change engine oil and brake fluid. And he also helped arrange shuttle service to send me home. The service completed in about 3 hours, and it's faster than expected, and everything worked perfect. Thanks Marc for the great service.

Thanks for the professional help provided by Mr. Sean to buy BMW X5 2018 Grey.
Most exemplary, was the passion and concern provided by Mr. Sean (Shahram) during our visit in BMW of Mountain view.
We are greatful for the help and extra effort, without his help we couldn't choose right decision, Sean has one of the best customer service which is appreciated. I had a fantastic experience in BMW of Mountain view.
Thank you Sean and BMW of Mountain view.
Hilda