Bob Baker Chrysler Jeep Dodge Ram Fiat, Carlsbad CA

Horrible communication. Called to make an appt to test drive a car mid day. While making the appt, they made it a point to communicate if we weren’t able to make it so others could use that time slot.

Drove an hour and half to get there to find out they had sold the car earlier that morning.

Thanks so much for showing the same courtesy towards our time. At least we know not to buy a car from this dealership due to their lack of professionalism.

Very sketchy dealership. DO NOT GO HERE. My tires are locked onto my car and I do not have the key to remove them so I came here for the master key that dealerships are supposed to have to be able to properly remove the lug nuts. The first man I talked to in the service department (blonde) told me they had the key to do it and that it should be around $150. He redirected me to Andrew Mills outside who was the only person who seemed to genuinely care about my situation. Andrew then told me to talk to a man (I wish I remembered his name, he was in the farthest left service advisor office and had tatted forearms) because this man would know more than Andrew about the issue. This man had a service man named Brad come out and try to remove the lug nuts with their "master key". Turns out it was just a key some other Jeep owner had left there and its pattern did not match my tires. I really do understand that and was grateful Brad had tried to help me out, but then this other man tried to tell me after that they could break the lug nuts off for $330 but that there was a 50/50 chance all the rims would get damaged and each rim would be about $1500 to replace. There's no way I was going to risk that, so I went to my car to leave. In a hurry, the service advisor office man ran out to my car and frantically said they could do it for $165 and it would only take 5 minutes. Yeah right. Go rip off someone else.

Best service i have ever had. I had a recall on my vehicle and Anthony really helped me out. I was supposed to wait half a day but he got me out within 20 minutes of arriving. He knew how to do everything start to finish like he was bob baker him self. Truly the best service i’ve had ever in my life.

So far, not good service AT ALL. It took me months and several calls to get in, after keeping my car for 3 days, by accident they installed the same alarm instead of a new one. I was told someone would call me to schedule someone to come to me by Thursday, here we are Friday and no call. The phone numbers on the business card are disconnected! Absolutely unacceptable!

“Certified pre owned guarantees that we are not selling cars as is, unlike the other cars that are not certified pre-owned.because we sell cars as is. ” -Ali, the so-called sales representative they have.ended up screaming at me in the first 5 minutes of discussing the car and treating me like I’m stupid.

I was very disappointed. First I call early morning, left a vm message, no one bothered to call me back in a timely manner. I went for service drove all the way out there. No one is at the service desks all the service advisors are gone. After waiting around for a while I get a call and it was the service dept. Appointment line calling. I let the young lady know I was already at the service department waiting to be helped. Soon after a gentleman comes around I explain why I am there and he proceeded to turn me away tells me they cannot help because they are too busy and that I need to make an appointment. I was not happy about that. Usually I drop of my car they give me a loner and call me when my car is ready. Until today it had always been a seamless process.

While there I took advantage that I was there and looked at newer vehicles.

Get this!

They had very little inventory and nothing interesting.

There service section was closed before the dealership. My friend got out of the Marines corps 2 hours ago and needed help with his truck.

Despicable business practices. Would not show me the price of a used vehicle until they collected my info and ran my credit several times. Very shady practices and high pressure. Wasted my family’s time and were disrespectful. I will be reporting this business and I strongly advise you to avoid.

Brought Jeep in for a handful of recalls. Worst customer service and communication by services rep Laura J. Got the sense that she hates the world and everyone around here. Not very engaging and seems annoyed at all times, specially if customers approach her. Could not engage in a conversation to explain issues with the vehicle, rather you have to ask 21 questions to extract information. I've had better conversations with a teenager with their face planted on a mobile phone.

Worst customer service and service ever! Jose kept lying about the estimated time to fix my car. I was quoted with some ridiculous price to fix my car after 3 days from the promised service. If you don’t want to be ripped off don’t go there.

Called in about 21’ 3500 Ram for sale. Salesman Ali was suppose to contact me in regards to the truck. I emailed Anna Arbizu several times that no one had contacted me. Anna called me the next day to inform the truck was sold the day after I was to be contacted by Ali. Honestly the worst in communication with customers. Don’t recommend this dealer!

Took about a half hour to be spoken to, and when we asked to see a vehicle we were asked “Is this something you are going to be doing today because I have someone waiting”. Uhhhh well definitely not now. If I’m spending 60k+ on a vehicle you aren’t going to rush me into it? How freaking rude.

So I needed multiple things from the dealership, and neither ended up being taken care of through them. I had my car broken into (friday night) and the drivers side passenger window needed to be replaced. I called them Saturday morning and I was told I would have to wait until Monday because the service department was closed on the weekends. I also needed to replace my key fob, and after 2 days of calling and leaving messages, I was finally able to speak to a real person, and the quote was $1800! I got my local locksmith to make me a new key and reprogram the car and it was only $230. This place only seems to care about trying to screw over its customers, when they actually take the time to speak to you. Oh, finally got a call back from Cynthia yesterday about my window, five days later. Glad I didnt use them, they would have quoted me a riduculous amount for the window as well. Avoid this dealership at all costs

Worst experience ever. Was working with someone from thier sales team all week and planned to stop by on the weekend to purchase a vehicle. Talked to them the afternoon of and even sent in my credit info. Took my family to the SD zoo and had communicated to them that we would stop by on the way back up to LA which is where I live. Got there and to my surprise they told me that they sold the car. Couldn't believe it.wasted so much time stopping by with my 2 small children to just not have any communication that it was sold.

Went to make a appointment get oil change. The guy in front seat of the repair area was mean and disrespectful towards me. Telling me they don’t do appointments. I told them well your coworker did a appointment for me a couple weeks ago. He was mad first come first serve. Lol I don’t trust anyone there

Had an appointment set up an appointment the day before to see the car and anticipation to buy. It was on hold and was not informed of this and drove 45 mins in traffic to find out that it was sold. No one provided a message by the way its sold please don't waste your time traveling to see the car. Poor management on their part.

Their service advisor Laura Jimenez is the most unprofessional advisor I have ever had. Avoid this dealership at any cost.