Bonita Bridal, West Covina CA

Do not buy a dress from here! They do not do refunds! If you order a dress and your not happy with it or it doesn't fit properly you can not get a refund, ridiculous policy they have. I never took the dress home it was still in the store and they still will not give me a refund. Do not sign the receipt! Horrible dress shop! I want to save you from the anger and stress that I went through.

The WORST place to go. Please look for ALL possible stops before deciding on this place. Lost my deposit even though I called numerous times about a dress (they don’t answer their phones) another dress came in late & we had to go to the store & ask for it just for them to tell us it still wasn’t available. All of their dresses are overpriced go to HP & try on dresses because they absolutely have all the styles and at a lower cost, also, they do not charge you to try on dresses in HP (Huntington Park). This store really shouldn’t have 2 locations at West Covina I wonder the association because they really are terrible.

Bad customer service doesn’t honor appointment time we waited 3 hours for them to open and they won’t answer the phone even though they had told us to come

This is a horrible store. We paid over $500 for a dress and the rude sales girl said they would call us when dress arrived. Three weeks later no call. We called and they said dress arrived. We asked why they did not call and she said “it’s because we got a bunch of prom dresses. ”? We asked if we need to make an appointment to pick it up. Rude salesgirl said to just walk in. Here we are on a Saturday 2 days later and they are closed. Posted times online say they are open until 9pm. Tried to call multiple times. Cannot leave a message because voice mail is not set up. We have been waiting two hours now. May need to file a complaint with Better Business Bureau. Pretty upset right now.

Doesn’t abide by times given to Customers. They told us to come on Saturday and they have been closed for the past 3 hours. They won’t answer calls and they don’t even have a voice mail set up to take messages.

Try to sell whatever they want. They had called and told us to come on Saturday, and so we got here and they're closed. They haven't answered when called anyways.
Horrid customer service, they kind of feel detached from the clients. When trying on a dress, the employees simply acted like robots, very serious and the air was tense.

Very rude people walked in there and right away. They were just so rude. I would not recommend coming to their wanted to try on the dresses. They said that we had to make an appointment which is OK but very just rude when you walk in.

They don’t abide by their hours posted. Appointment needed to try on. Bad customer service. They don’t help with questions. I was outside the shop with three other customers waiting for their dresses even after having appts. Client was upset because dress style changed from her original.