Boot Barn, Sacramento CA

Charging $200 for boots, but keeping the box they come in & trying to resell the box is jacked up.already paying a lot for the boots. Give ppl the box they come in, not try to sell it.

Quality items with reasonable prices. Currently has a BOGO on discounted clothing. Got some great Pendelton shirts and sweaters plus a jacket and belt and wallet. Got out for a few hundred dollars. These are Christmas gifts and they have a 30 day (all January 2024) to return or exchange. Ashley and Nicole were very helpful and certainly pleasant. I will buy there again!

We bought boots for a wedding. The girl who helped us made sure that my picky son found a comfortable boot and fit him perfectly before she went to someone else.

Me and my mom came in earlier today because we wanted to look around at western wear. When we first came in we weren’t greeted. At first we thought maybe the front counter was just busy and didn’t get a chance to greet us. Politely smiled and we wanted to say hi but they acted as if we weren’t there. It was a little uncomfortable & we didn’t feel welcomed at first. I then realized and wondered something and observed other folks coming in. I noticed when certain people were coming in they were greeted but when it happened to be a different group they weren’t greeted at all. There was definitely a pattern. I was hoping it wasn’t the case but it very much unfortunately seemed like we were not greeted just because of our appearance and race. For context a majority of the employees that work there are Hispanic and they only seemed to be greeting only those that were. I don’t understand what’s so hard about providing good customer service.why be an employee if your going to be rude and stuck up. How would you know whether or not we are Hispanic or of Hispanic origin? Is it because we look white? You should be greeting every person that walks into your store regardless of appearance and race and background. We were eventually greeted by a lovely gal who maybe could’ve been the manager when we were browsing so we really appreciated that. Aside from that experience, Boot Barn has a great selection of boots and western wear and they even steam your hats and shape them. A little pricy but you can always find some good boot cut jeans. The only thing I didn’t really like is a lot of the stuff is profiting off Native/Indigenous culture as for the reason I give this a 3 star review and the attitude from employees. Turquoise, moccasins, & anything with tribal prints is just a knock off and something that’s massed produced. People don’t realize how much this harms Native communities and it’s disrespectful. Please consider buying from Natives when it comes to beaded jewelry, fashion, belts and shoes with Native designs. If your going to sell that stuff, it should be Native made & Native owned otherwise it fuels these colonizer companies that will continue to profit off culture. Perhaps one day Boot Barn will work with Native owned businesses big and small and it will help those communities one day. I hope the next time me & my mom visit we will have a better experience. Please encourage employees to be & do better. Thank you for taking the time to read this review.

The employees here went above and beyond. I had a business dinner and left with just a few minutes to spare to make it on time. The invitation specified a black business casual shirt which I did not have. I called ahead and explained the style and size I was looking for, when I got there they had 5 shirts waiting at the register for me to try on. One of them looked particularly great with the rest of my outfit. I made it to the dinner just in time, and was greeted with an immediate compliment on my outfit when I walked inside. Thank you so much.

Holiday shopping and I found everything I needed. Lines were long, customer service was good. Took a long time to get receipts. Store was clean and had a big selection.

Great, well-made items, but it's priced out of my affordability range. Not one worker greeted my daughter or I in the 15 or 20 minutes we spent browsing apparel.

I was only visiting this store hoping to find certain boot laces for my boss. They unfortunately did not have them at this location but the store itself was awesome. It smelled like fresh leather and it was full of all kinds of things that I like, baseball hats, boots, coats, clothes, belts and most of it leather or denim. Really cool store if your into boots and other indoor/outdoor country type stuff. If your looking for boots this one should be at the top of your list. The employee was nice and helpful. Almost a five star but they didn't have the item i was looking for at this store.