Bright Now! Dental & Orthodontics, Oceanside CA

When I made an appointment, they were so nice. The day of the appointment, they called to tell me they could not honor the appointment time. When I said I wasn’t able to leave work to accommodate their schedule, they became rude over the phone.

If you want to deal with a business that doesn’t understand customer value, then go to this place. There are thousands of other dental places you can go to.

I recently had the unfortunate experience of visiting Bright Now Dental Office, and I must say that the customer service I received was absolutely abysmal. From start to finish, the staff's attitude and lack of professionalism left me feeling frustrated and disappointed.
Firstly, the receptionists seemed completely disinterested in assisting me. They barely acknowledged my presence and were engrossed in their personal conversations. When I finally managed to get their attention, they were rude and impatient, providing minimal information and failing to address my concerns adequately.

Upon entering the dental office, I expected to be greeted with a friendly and welcoming atmosphere. However, the overall ambiance was anything but that.

Furthermore, the dental staff displayed a shocking lack of empathy and communication skills. The dentist I saw seemed more interested in rushing through the appointment than in addressing my concerns. They barely explained the procedures and did not take the time to answer my questions or put me at ease. It felt as if they were merely going through the motions, without any genuine care for my well-being.
To add insult to injury, the billing process was a complete nightmare.
The staff at the front desk showed a complete lack of knowledge and competence when it came to handling billing and pricing. They made numerous mistakes, resulting in unnecessary delays and confusion. It was evident that they lacked proper training and attention to detail.

Overall, my experience with Bright Now Dental was incredibly disappointing. The lack of professionalism, unfriendly staff, unclean environment, and inadequate communication left me feeling dissatisfied and undervalued as a customer. I would strongly advise anyone seeking dental care to look elsewhere for a more respectful and customer-oriented dental office.

I hope this review serves as a wake-up call for Bright Now Dental Office to reevaluate their customer service practices and strive for significant improvements.

The staff at Bright Now was exceptional with amazing customer service, from the front desk reception to the back staff along with the dentist/orthodontist. As a new patient everyone took part in making me feel so relaxed and comfortable. Lily was so kind as she explained a few procedures I was to have at that visit. I was really impressed with that whole staff!
I forgot what great customer service looked like until my current new patient visit with Bright Now in Oceanside, Ca

Poor customer relations from front office. Bossy. Tell you what you need to do instead of asking you what works for you. Will tell friends to avoid this clinic.

I love the new Bright Now office at College and Oceanside Blvd.
The new hygienist is super; I haven’t met the new dentist yet.
I definitely want Leticia to take care of my teeth.
The experience was excellent!

I’m a patient here and have been extremely satisfied. Alicia, the manager, the staff (both front office & dental side), the dentist all are professional, empathetic and I never had a negative issue. Tomorrow I’m getting my 4-in-one implant surgery and extremely nervous and excited. I’ll be able to have my old “real “ self back with big smiles without being embarrassed. Yesterday I had infection and anxiety anc walked in the dental office to see if they can provide antibiotics for tomorrow’s surgery. The dentist immediately examined me and prescribed needed meds as well as the dentist & staff comforted me. Tomorrow’s surgery isn’t cheap but this really means alot to me. That is why I have trust in Bright Now Dental!

Dentist appointments make me very anxious however everyone at the office is so kind and helpful it made it a pleasant experience. The hygienist was very helpful and did her best to make sure I was comfortable.

Horrible service not going back there again
they need to hire staff members that know what they’re doing

Best dental experience! From the front desk working with my insurance to the dentist and assistant making sure I was comfortable.awesome!