Bruffy's Tow, Los Angeles CA

Worst tow, worst customer service, horrible attitude from employees, would give 0 stars if possible

These people are miserable and this business is such a scam. They’ll charge you for every second they have your car. Showed up to retrieve at 2pm and had to wait an hour for an employee to show up to give it back to me.

BEWARE! This place is definitely doing some shady business. They allowed someone to come and pick up my vehicle with fraudulent documents making it seem as if he is the owner of the vehicle. What makes this worse is someone who works here had to have given the thief the information so he can go obtain the “documents” for my car. I will definitely be contacting my lawyer in regards to this matter

Car was towed and I was angry all day. Going to two separate locations to retrieve the car added to my frustration.

Luckily I can pay with time and money but it’s absurd to me that Bruffy’s has multiple locations to tow but you can only pay in one location (far from the other yards)! If someone had their car towed and use that to make money, imagine having to cab or bus or Uber to an entirely different location to pay and then do it again to go get your car. Completely unjustified and unnecessarily punitive, and it’s just wrong

Kevin is the man! The guys are the best in business. Transparent and paperwork is always 100%

Thanks!

This place is terrible. Their staff needs proper professional training. STEER CLEAR of this business.