Budget Car Rental

This was my first time renting at this location and I won’t be back. Rent from either the airport or Inglewood location. They are way too slow and take 20+ min just to get each person through the line which usually takes 5 or less. There were 3 people waiting when I arrived and I was there for 1.5 hours. Multiple people who had left and come back were invited to skip the line despite the fact the rest of us had stayed and waited for so long. They also made people with returns wait in line so if u are returning, make sure to arrive super early and cut your rental short or you’ll end up paying for a late return. I rent cars every week and have never seen a location so poorly serviced and managed. They do both Avis and budget at this location. They are clearly trying to save money by not hiring enough people…help them out and go somewhere else…

This place is a bit inconsistent when it comes to their policies. I've been here a few times and each time was handled differently. The first time I went here, I spoke with Lala who was helpful and answered all my questions. She informed me that the deposit would be a little more ($300 as opposed to $200) since I was using a debit card. When I arrived, she accepted the debit card and I rented a car for a few days. A few months later, I had to rent a car again so I went to this location since a lot of other places would only accept a credit card. I went in with the same card I used last time and the gentleman indicated he had to run my credit to accept the debit card. I asked when this started and he said it's been this way for years. I asked if Lala would be in that day and he seemed a bit defensive after that. I didn't end up getting a car that time since I wouldn't agree with the credit check. The very last time I went, there was a different gentleman who informed me the deposit would be $500 + the cost of the rental + insurance since I was using my debit card. The total to rent a car for 3 days was going to be over $1k and $500 would be returned within 3-5 business days once the car was returned. I didn't end up getting a rental since the cost was so high. Long story short, call ahead and see how they are operating that day.

Very rude and impolite. The guy who was checking me in gave me so much attitude like I was taking his personal vehicle for a ride. I will never use them again.

Such a great experience. Lala was so accommodating, and she helped alter plans even when I came early to pick up my vehicle. No complaints whatsoever.

The customer service is very poor. Dwight who is the manager is very rude. You try to talk to him and he willnonly hear what he wants to.then will try to be condisending at the same time. Which is incredible. Then he will ask you to repeat yourself since he didnt understand what you said the first time. And has no obligation to make their customers happy, let alone donhis job. Rent anywhere but here. Try Hertz or alamo.

Came in on a weekend. Employees are very professional. The gentleman helping us was very soft spoken, I thought I was in a spa.overall great place to rent a car

Do not recommend. Fine if your reservation is super clear cut, but sub par customer service, definitely not interested in keeping happy customers. Just want to get you in and out the door. They are pretty cheap, but not a good deal overall. You will not be advised of additional fees.

SNEAKY EVIL PEOPLE! My car rental was for a total of 67$ per day (including tax) I rented it for 3 days and when I returned the car my bill came out to 300$ they made up a bunch of charges that they DID NOT disclose with me when renting the car. PLEASE ASK FOR ALL THE HIDDEN FEES BEFORE RENTING! PURE EVIL TAKING ADVANTAGE OF PEOPLE WHILE THERE IS A PANDEMIC GOING ON.