Budget Car Rental

Great service at the Budget window located in the Bakersfield California Medows Airport. Very nice vehicle. Highly recommended.

Was annoyed the vehicle wasn’t ready upon our arrival. Woman at the counter, whom I believe was the manager, told me everyone called out today but 1 other person and they’re backed up. Said it would take 15-20 min to get our car, but they have what we reserved and to please be patient. Over 60 min later, and seeing numerous people coming in and out who work for Budget (she clearly lied to us), our vehicle was ready. Except now she doesn’t have the Cadillac SUV I reserved, but offered me a choice between a small Benz SUV and a brand new Buick Enclave. I was quite annoyed, because we were clearly lied to again. I selected the Buick because I needed the space, yet I wasn’t happy about it. She also noted that she was giving us a deal because the Buick was more expensive — huh? ! Adding insult to injury. Was a prepaid reservation.

Hated the Buick because the seats are bucket, rather than the more comfy Cadillac. Made numerous calls to the local office to inquire if a Caddy had come in, but to no avail. They never answered the phone. I could only get to main customer service line, and they weren’t helpful either and told me to just keep trying. I tried maybe 20-25 times across several days. MAJOR disappointment.

High value for money.
The car I reserved was not available, so I got upgraded still with the same price.
Superb solution and service

***TERRIBLE EXPERIENCE***
After 1 hour they said won't have the car I reserved online one day ago, had to pay the parking fee and drive from Taft which is 50 min away.bad

The Budget rental car that we picked up at the airport in Bakersfield CA, (after waiting nearly an hour for the car to supposedly be "washed") was nasty and smelled terrible. The car was dirty inside and out (along with bugs smashed all over the windshield) and worst of all, the interior stunk of smoke as well and what seemed to be unburned marijuana. Hard to describe the smell, but regardless, it STUNK. We'll be very hesitant to rent from Budget again after this experience.

Disappointed with the experience from Budget.
Reserved a 12 seater van for my daughter's bday party month in advance, and when we get there, they say we are sorry we dont have any van or suv for you, your reservation should have been taken because we dont have van at this location, and someone should have contacted you.
No one did, and I ended up taking a pick up and had to arrange for 2 more cars so we could go and have fun. My daughter was in tears, she was wondering how we gonna pick her friends up.
Very disappointed with the situation, have another trip for Christmas, and I dont think I will be using Budget rental again.

I experienced mild delays waiting to pick up the car, but it doesn’t impact overall my trip. Car was clean, full tank, and we move forward with no other concern. Airport office customer service was polite and respectfull.

We rent vehicles on a regular basis to travel out of town to keep the wear and tear down on our own personal vehicles.

The staff was great, the vehicle was clean. That is the norm around here.

We did have to wait 30+ minutes longer than expected to be assigned a vehicle, this does seem to be a thing here as well. Vehicles are not ready “being cleaned”

The trade off is we get a bigger selection of vehicles to choose from we have security in the parking lot when we have to leave our own vehicle, parking is inexpensive even for long term storage and the hours of operation are much greater then using the rental facilities in town.

God bless,
Pastor Michael Rodriguez

Rebecca at Budget Rental in Bakersfield Ca is a phenomenal person! She gave me such great customer service, I would not go with any other company because of her.

I paid for my vehicle in advance as the website says it will guarantee my vehicle will be waiting for me at 8am. I got there at 7: 45am and was standing in line. Ray at the counter calls a man up that was sitting and talking on him phone saying he was trying to get a vehicle. Ray gave him my vehicle and told me I had to wait an hour. I had to leave town. I ask for a discount since I was there on time and I paid in advance to make sure I could leave on time. He told me no. The only 2 options would be to wait for an hour or get a vehicle elsewhere. I had no choice but to wait. This put me off schedule for an hour. I had to drive to Indio California to pick up my mom. This was unexcusable for several reasons. Also, when I came back to pick up my vehicle it was a smaller one than what I ordered.

My husband and I were very satisfied with the service we received, we are ready to rent another car from Budget.

Very disappointed. Their website allows you to book and pay ahead. But then you can show up with no cars available or they tell you that you needed to book 24 hours ahead. It doesn't say on their site that you need to reserve 24 hours ahead and it doesn't prevent you from reserving if it is less than 24 hours. Also this location no longer accepts Debit/Credit cards. They only take straight Credit Cards, even though again, you can do everything online with a Debit/Credit just fine. I was never able to get through to their customer service for a refund.disappointed. Their website allows you to book and pay ahead. But then you can show up with no cars available, or they tell you that you needed to book 24 hours ahead. It doesn't say on their site that you need to reserve 24 hours ahead, and it doesn't prevent you from reserving if it is less than 24 hours. Also, this location no longer accepts Debit/Credit cards. They only take straight Credit Cards, even though again, you can do everything online with a Debit/Credit just fine. I was never able to get through to their customer service for a refund. This used to be my favorite company to rent through.

Rented a one day from meadows field airport and was very pleased with the pricing, the kia car i was provided and the overall booking and experience

I was very impressed by the attention of their staff, they are very friendly and helpful, they have excellent customer service manners, the vehicle was very clean and in excellent condition, thank you very much.

I reserved a rental car and called ahead to make sure that I didn’t need a credit card when I pick up the rental. The lady on the phone stated that they can do it and place a hold on the debit card. So I show up to pick up my vehicle and wait in line for 30 minutes for them to tell me I needed a credit card. So if you picking up at this location make sure you have a credit card or just pick up at a location that isn’t at an airport.

Truly the worst rental experience we've ever had. Did not have the vehicle that was said to have online. Had to get a smaller vehicle and on top of that. The vehicle was scratched and scuffed all over. Inside was stained and smelled like cigarettes and wet dog. Had to clean and shampoo the entire vehicle so we wouldn't gag from the horrible smell during our trip. Do not recommend renting from this company.