Build-A-Bear Workshop, Roseville CA

My granddaughter loves all things Build-a-Bear. This store is a no brainer. Friendly staff makes shopping painless.

Took my daughter to this location on Black Friday (It was a super packed so I don't recommend going on Black Friday in the future!) She had never been and had been begging for years to go. She loves stuffed animals! So if you have a child who absolutely loves stuffed animals, this is a great unique experience for them to build their own character. I appreciate that the workers took time with each child to build each animal. That made it special. You get to pick out a little cloth heart and put it inside your character for free. They have walls and walls of clothing and accessories for the characters, which is where they really get you. It's hard to walk out without getting clothing and accessories. Make sure to sign up for the rewards program so you can earn points.

It is a great adventure for the little ones, going and choosing themselves who will be their playmate is a great experience and the employees of the place are very friendly to help with any questions.

Horrible service. It was our first time here so we weren’t sure about the process. Waited 20 min for someone to get off the phone to help us, by the time she got off the phone a whole crowd walked in. The employees were rude and ruined my daughters first experience. A place like this needs friendly people working here. Don’t waste your time or money, it’s not worth it.

The selection of stuffies is pretty lackluster. They price the stuffies cheap, and then nickel and dime you to death with accessories until it's double the original price, or more. It's actually cheaper to get two with no accessories than one fully loaded. The available stuffies don't seem as cute as in past years either.

Worst place to have a birthday party. I called the day before to make sure everything was going to be in place. When I called they couldn’t find the reservation then after 20 minutes they did. Now the only reason I had the party there was because they started a new program they called Autism Friendly and for the 1st hour it’s supposed to be a autistic friendly environment so low light low music and we were to have the Ultimate Experience party that’s $45 per person.
Instead when we get there we are greeted with a rude older male who is trying to tell me there was no party’s booked for the day nor did I have one, after pulling up my email confirmation he then tried to say it wasn’t till 11: 30 am but it was at 10 am.
We had to go around the store by ourselves trying to figure out what bear was included the package.
The other workers didn’t come in till 11: 30 am.
Everything that was promised for the party we did not get.
The guy which I’m sorry I forgot his name but will show a photo was so rude and was yelling at the kids for “not standing where he wanted them” after I told him multiple times they were all autistic their parents were helping them since they didn’t like the big crowds but he still continued to yell when I asked the girl at the register if we can get him away from the kids she only looked at me and was like he’s the manager and I’m trying to explain to her he is not autistic friendly but she was just looking at me like I said the sky was falling.
I don’t recommend having a party here or even going there.
It was not worth $378.30.

It will not let me post the photos

Best place to get a stuffed animal or stuffed animal clothes. Suitably for child or adult.

Totally awesome! My wife and I have bought probably 25 bears from this establishment and had virtually no issues. Absolutely love it, unfortunately the only one we know of in the greater Sacramento area is in Roseville.

I have always loved this store for my children and grandchildren. The merchandise is good quality.
The reason I only gave this store 4 stars is because they have always offered to put the free hearts, etc, inside the stuffed animal before stuffing it, and this time, I had to stop him and ask for it, although he did offer the inserts that cost money. I was with my grand daughter and wanted to put a heart inside from me to her. I would have been disappointed if he had left it out.
The person that waited on us has worked there for years and should known.
Aside from that, he was friendly and accommodating.

This BAB location is one of the worst locations I've been to. The staff never want to help anyone and they always have insanely long lines with only one person on reg while the other works walk around the store looking at nothing.

My kids love build a bear, however, entirely packed and over priced. Staff is hit or miss, we have had some good customer service and not so good customer service. Overall, a fun experience to those who have not been before.

Not very friendly staff. Also stinks they run out of bday bears, but it is stated on their website. My fault for forgetting to call ahead to inquire.

This is a good store, i can always count on the employees here for a great attitude, great service, and very helpful in finding what we need. On the business side of things though, it seems the bears are getting more expensive and the quality is going down. I bought a frog for my niece and one of the legs was turned in and a seam was popped.if youre bringing your kids for the experience of building a bear, try and stick to the cheaper side.if youre looking for a good quality stuffed animal, look elsewhere.

Super busy on the weekend, long lines, and short staffed. So will have to try during a week day.

Good help, not the best place equipment is not fully operational, faulty card machine, broken kids distraction, Not all clean major water stains on ceiling tiles. Not the best deals.

Thank you staff.