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Burbank Advanced Imaging Center, Toluca Lake CA

Address 10101 Riverside Dr, Toluca Lake, CA
Phone (818) 762-2626
Website radnet.com
Categories Medical Diagnostic Imaging Center, Mammography Service, MRI Center, Radiologist, X-ray Lab
Rating 3.7 14 reviews
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Burbank Advanced Imaging Center reviews

14
Sort by: date highest rated lowest rated most helpful
Julie
September 17, 2023 7:51 am

BAIC is a very clean, professionally run facility. The folks at the front desk were very polite and helpful, the wait was not bad and I was in and out in about an hour. I was here for an MRI another time as well and my experience was just as good

Kelly
September 16, 2023 12:16 pm

The staff was nice. The tech was very respectful and aware of the cold in the room and offered a blanket.

Jessica
September 15, 2023 7:24 am

I really like the Toluca Lake location. It is well staffed and the staff is professional and efficient. The MRI tech is great, kind and attentive. The facility is clean and parking is available.

rej
September 14, 2023 11:59 pm

My first appointment was canceled by text without any explanation. Second appointment was a week later. I was in & out quickly but the 2 Hispanic women working the front desk look & act angry

laurie
September 12, 2023 6:03 pm

I was seen a little earlier than my appointment time which I really appreciate) everyone was professional and courteous
All of my questions and requests were met with smiles and efficiency.

Violet
September 09, 2023 6:36 pm

The only complaint is the mri tech lacked bedside manner, wasn't calming at all, yet rushed me. I am extremely claustrophobic.

Valerie
September 08, 2023 5:24 pm

This location does not connect with the rad net scheduling department they use. After 3 appointments that were canceled the day of, i realized they do not care if you have an appointment or not. If you schedule with rad net.beware.its very horrible that they deal with medical issues. If the office looked at the week ahead they would have seen they could not take me, I do not understand why they do not look at the schedule in advance?

Yanina
September 07, 2023 10:41 pm

Front desk and ultra sound tech very friendly and knowledgeable. Nice and clean site. Excellent experience overall

Hagop
September 07, 2023 8:26 pm

Lots of information mistakes like phone number was given to you for contact purposes, that means you contact & send info to the same number not to another person's phone number, I hope next time things done more correctly.

Carol
September 07, 2023 6:53 pm

Right on time, extremely nice nurses, very clean & comfortable lobby and rooms for procedures.

Palmetto
September 04, 2023 7:05 pm

I waited over 2 n one half hours for a two minute X-ray of the chest. All three locations don’t make appointments for X-ray only. N they have to nerve to charge me a co pay of $40.00 n I told them to ck with my Ins carrier. This company should pay for my time for waiting so long. I ll will never recommend this company to my family friends n worse enemies. Staff were friendly.

Anthony
August 30, 2023 7:14 am

This is the first survey I’m happy to have received. The staff at your facility is TOP NOTCH. That has become very rare these days. Bravo Burbank Advanced Imaging!

Ada
August 27, 2023 1:30 am

I didn’t have to wait too long to be seen and I got a very nice technician. Overall a great experience.

Londy
August 25, 2023 4:23 am

All of them are very unprofessional, change my appointment 2 times the same day, I arrived to the appointment and at the end after I waited 45 minutes the “lady”, who do ultrasounds was very rude and disrespectful to me, I told her that she has to be professional and change her actitud and stop Screaming, she said that she will reschedule me, I said no, I’m here and you already change my appointment 2 times, so she left to the front desk and try to reschedule me after I said no, I don’t want to reschedule, she continue ignore me. I ask for her name and the whole place denied…. So I call the manager and they give me an appointment with other places at Toluca lake with very nice PROFESSIONAL stuff. Long story short I’m going to report her.

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