Burbank Express Car Wash

Product and service are exceptional. I was down from another state to visit for the holidays and needed my truck washed. The owner took good care of us and was super friendly.
We will be recommending the car wash to all of our friends when they are in Burbank

Edit to reply the owner:
Did I mention I was trying to vacuum before getting a car wash? I did. Also, your response tone is well aligned with your actual attitude, not customer friendly.

Review
I have been a customer for months but I’ll never go back due to the absolutely ignorant owner. A few days ago i went there to get a car wash, but
when i noticed the line I decided to first do a quick vacuum and then get in the line for the wash. The owner, totally tactless and RUDE, came over and asked me to leave since a “customer” wanted to do vacuum. I tried to explain that after vacuuming i’m going to get a car wash, he didn’t care. That’s not the right way to do business and hey, tons of other car washes around with nice service!

Fast and convenient, reasonable prices, plus free vacuum cleaning of the interior nearby, on your own, take a “vacuum cleaner” and go. Very friendly staff. I recommend it.

Terrible car wash. There is nothing ‘Express’ about this! Very slow, can only clean one car at a time. Vacuum spots are limited.

The name of this place is Burbank Express Car Wash, but for some reason, I'm always waiting upwards of 30-45 minutes to get a car wash here because there's always a line no matter when I come. The only reason I keep returning is because the machine they have is very good and my car comes out looking great, but there are other car washes in the area that do a similar job and are more express than this. There are even some that will do a hand detail in a shorter time than the wait for this automatic car wash. The vacuum area they offer is small for only a few cars, but works fine.

If they can figure out how to speed things up without taking anything away from the quality or raising the price, I'll raise my rating.

When I pulled in to the car wash, the line was so long that I had to wait in the street. After 20 MINUTES only ONE car had finally gone through the wash. The line moved up enough that I could finally get out of the street. So, I pulled into the parking lot and then waited another 10 minutes, realized that this was going to take too long, and I tried to leave. By then, another car had already pulled in behind me, so I couldn’t back up, and there was also no way to leave the line moving forward. It was at that moment that I realized once you’re in line, you’re stuck. After another 5 minutes, the car behind me gave up and left. So I took my opportunity to back up and leave. 35 minutes of my life was wasted for no car wash. I’ll never come back.

It's a pretty good drive thru car wash. Like I mentioned it is just one car at a time so plan on about 4-5 min per car. I was 6 in line so I waited about 25 min for my turn to wash. My car was FILTHY, but I just picked the medium wash since I didn't want the wax. It got clean. There were still some stuck on tree bits, but those only came off when I scratched with my fingernail so my car really needs a good scrubbing. I just didn't want to pay for a detail at this time. Over all I was happy and would come here again.

This is the best carwash in Burbank! I come here every week, it cleans my car super amazing doesn't even leave one scratch, shiny! The prices are the best bang for your buck! Vacuum is very powerful and cleans effortlessly! I recommend this carwash for anyone!

Honestly after a year of coming here I’m done. The car wash doesn’t clean my car anymore. I come 1-2 times a week. 14.99per wash 179.00 I spent in the last 2-3 months. The final straw was trying to vacuum my car the day after my wash and being told I have to buy wash in order to vacuum. I asked to show my receipt but I couldn’t find it. But I eventually did. The kid working there seems nice but had no solution. I finally found my receipt shortly after but I won’t be returning also lines can take 20-50 mins to wash.

If you are in hurry this is not express you have to wait on line to wash to vacuum the total I wait on Sunday 7: 44 is 45 mins

This place is best I’ve found that is reasonably priced and offers the free vacuum. Which is extremely convenient. This is my go to car and I refer as many as I can to this location. Sometimes there is a line, but most car washes here in LA have lines.

This is the furthest thing from "express" that I've ever experienced. Don't waste your time here! Once you get in line, you get blocked in and you're stuck for the next 40-50 minutes. I've seen at least five cars bail from the end of the line and I wish I had been one of them.

Edited to include some wise words from my grandma, an unfortunate passenger in my car: "My land, this is a joke. I don't have much time left. I can't believe I spent an hour looking at this stupid car wash. Can you do something on your phone to tell them this stinks? This is nuts. "

The worker directing cars is selective in who he directs. People cutting in line or blocking traffic. There might as well not be anyone out here. I got out of line. Not spending my money there.

Waited 35 mins for three cars would of been longer but the car ahead of me got fed up and left

From line to finish took 1.5 hours

(regardless of Owners response still took a extreme amount of time, especially when expecting a quick wash & with children in car)

Not the best option if your looking for a fast wash.

The math is simple, 6 minutes per car, 11 cars in front of me, waited in line for a little over an hour. I wouldn’t call it “express”.