Burbank Plaza Eyexam of CA

I always have a good experience at this Lenscrafters store. The staff is super friendly, courteous, skilled, and knowledgeable about products and services offered. The store was a hive of constant activity, which is good because it tells you people want Lenscrafters as their source for all their optometry needs.

Doctor and staff were excellent, very helpful and accommodating. Took their time even though they were very busy.

When I walked in for my scheduled eye exam, no one helped me for nearly 15 minutes and I had to call someones attention. I was seen 40 minutes after my scheduled appointment. The doctor was quite good but had power issues with the eye machine. I saw that my vision insurance has Lens Crafters as my preferred in-network provider which I indicated when signing up for the appointment. The copay should have been $10 but they charged me $100 saying it was an office visit. Well, what else was it? Virtual? I’m not coming back.

Dr. Willa Wong has been terrific to work with over the years, and I appreciate having her as my optometrist. Thanks, Dorothy Purcell

Dr. Wong is very knowledgeable and kind. Jillian in the front was very helpful and patient with me. Thank you

I love all the staff at the Burbank location. All are always so friendly and helpful. Keep up the great work!

Staff is friendly and knowledgeable. Doctor was very thorough and answered all my questions.

My experiences here are consistently good! Easy in, examinations are painless, instructions are given, insurance is on recored, and easy out.

Dr. Willa Wong is great! Easy to communicate with, answers questions and actively engaged!

Friendly staff great selection, fast service. I can always count on this location to do a great job!

The staff here is very friendly. The facility is spacious and clean. Dr. Wong is an excellent provider with great patient teaching skills and is very thorough but quick with her exam.

They are always friendly, professional and accurate. I was disappointed to see that the doctor I had been going to for the last several years had left for a different location but the doctor I saw today was just as good if not better.

All staff was very polite and professional. Dr. Ngo was amazing and extremely knowledgeable. It was a great visit, no regrets!

Dr. Willa Wong is exceptional. She is thorough, and really cares about her patients. She’s been my eye doctor for 10 years now, and as long as she’s working, I’m going to her.

The staff is great. They make sure you’re seen as quickly as possible and the whole experience is enjoyable. I actually look forward to my annual eye exam. One of my favorite events of the year.

Was blown away by all the care provided was so amazing. Best eye exam and counsel provided. Thank you

Dr Willa Wong is extremely professional her staff are courteous and friendly defently will be back next year I live 45min away but I'll take the trip to have this experience again.

My eye exam by Dr. Wong was excellent Dash had glasses, my whole life and the techniques and equipment. Lenscrafter uses makes it all so easy.relatively long wait times and pretty expensive lens and frame cost but can't beat the optometrist experience.

Everyone was AMAZING from the Front staff to the back. Dr Jivan Hovsepyan was very professional and knowledgeable 1,000% recommend! Jackie was so sweet and kind she made me feel comfortable. Thank you to all the wonderful staff at Burbank

I’ve been coming here for many years for my eye exams and contacts. They are very thorough and take time to explain everything.

Loved the optometrist. Best contact and eyeglass fitting I have had. Salesperson was ver patient and helpful with my eyeglass selection.