Caliber Collision

Nicole was excellent. She was very knowledgeable and had great interpersonal skills in explaining to me the repair process. Called me every few days with updates. Also, a couple days later after the repairs were finished, my door still sounded like there was air gaps not allowing my door to seal properly-Nicole made arrangements for me to come back in and conducted a stress test and put me in a rental car for another day. Nicole went over and beyond in taking care of business. She deserves a raise.

Caliber took care of my car and kept me informed throughout the process with text messages and phone calls. Completed work looks like new!

Customer was well informed. Representative is very honest.
They even cleaned the entire car in and out on top of the fixing.

Before you leave your car for repairs, discuss making sure they put seat covers on the seats, both front and back and protection on the inside of the doors and rims to protect from skid marks from the employee's shoes and if they do, they need to clean the inside before releasing the car. Thank you

My experience with Caliber Collision was excellent. My associate kept me informed at every step of the way and provided keen insight at each level of the repair.

I highly recommend Caliber Collision, they did a great job on the repair of our vehicle in a timely manner and their customer service was awesome.

The job in the car was not done correct the first time but they are very responsible and customer service oriented and fixed any error made the first time.

Caliber Collision simply is a terrible place to bring your car. I trusted them with my brand new Lexus (one month old). My car was hit while parked. They kept my vehicle for several months. I have returned five times and every time they try something different. They have asked me to bring my car to three different of their locations, San Ramon, concord and Vallejo. This was to try a better tech, they claimed. The first two times my car was returned improperly repaired and just full of dust and filthy inside. This was after their quality tech had inspected it. The repairs were just substandard and obviously terrible. It is obvious they simply do not care about quality repairs or they do not have the technicians with the skills to complete quality repairs. Caliber Collision have showed me that they do not know what they are doing. My advice would be to not bring your car to this place. They just simply lack the ability to appropriately repair a vehicle. They do the very minimum. I have no words to describe what a nightmare this place is. My car has still not fix. I am too busy at work to deal with them. Caliber collision is just a terrible waste of time.

Back in February I needed my car fixed. The staff was professional and friendly. And my car was fixed faster than I expected. Thank you

Terrible business. The repair job was good, except I was promised the catalytic converter would be welded on. It was not welded on. The communication from the girls answering the phones is straight up laughable. They will tell you something and it will never happen. They will promise you something and it will never happen. Bad customer service. I’d give a higher rating if the cat was at least welded on like they promised, but it wasn’t. Don’t come here.

Was pleasantly surprised by how easy Caliber made my experience. First time ever having to use a body shop and I was beyond nervous after hearing so many horror stories from others. Hopefully I won't need them for many years to come, but if I do I will definitely come back to Caliber.

The only thing I can say to them my car been with them for 16 weeks now and still not done! I am in shock since the owner of this company have time to respond to all the people who left nice reviews for his company! Why he didn’t respond to my 10 reviews for his company. Just to let you know I am very upset with this company. So they do what they do and keep my car and I will do what i want to do.

Excellent customer service. Quality repair work. Seamless interface with my insurance company. Highly recommend!

Outstanding work. After the damage was repaired to the car's body and doors, it looked brand new! They really did a good job and also keeping me up to date on when the vehicle would be ready. It was a great experience.

The worst. An initial $1,000 estimate but telling me they needed to tow it to the dealer because it had wiring damage that they did not do. It suddenly turned into a $16,000 estimate after NOT taking it to the dealer. All this damage just for a violent tire blowout and not even colliding with anything. They included preexisting damage that had nothing to do with this blowout. I had to get the insurance to call them since they wouldn't call my insurance company. Almost immediately after the insurance company called me to tell me they totaled my SUV because of this estimate, Caliber called and said if I had anything left in my car I needed to come get it because they would be hauling it off shortly. I honestly believe they had an ulterior motive for inflating the estimate, and they wanted my 7 year old SUV because it was otherwise in good condition. I felt they were entirely unprofessional.