Caliber Collision

Hi Lou, recommend if you need your vehicle taken care of come and see caliber collision. Ask for Trevor.

Very disappointed with my experience here. I expected proactive communication, which I didn’t get. This was a reasonable expectation in light of the fact that at this point they’ve had my car for a week and a half. Just frustrating. I expected more from a collision center that was highly recommended by a friend.

1. Manager, Matt, and Service Writer, Trevor, were not on the same page which resulted in a “bait & switch” situation involving my initial estimate and drop off.
2. Service Writer spoke down about manager repeatedly and said “don’t listen to him” when confronted about situation #1.3. Service Writer became threatening during situation #2 and said he would be “buttoning” up the car so I can take it elsewhere.
4. Service writer did not adequately communicate timelines. He would repeatedly tell me to pick up tomorrow, then tell me there was a delay. This occurred for 10 days.
5. Service Writer then quit communicating and responding to my texts, which was the preferred method of communication as stated by the shop. So a phone call ensued.
6. Phone call in situation #5 was for an update on picking up my vehicle. Service writer states fuses are blown (something unrelated to what we brought the vehicle in for). Tells me my car is old and it was a problem when we brought it in (vehicle is maintained with service records in a family that owns an automotive shop). I ask questions, service writer starts laughing at me.
7. As a result of situation #6, service writer informs me it looks like they’ll have my car for longer and “will be in touch whenever it’s ready”.
8. I report situation #7 to insurance and they call the shop, twice, for an update and are hung up on or are put on hold for over 30min. This is per USAA property damage claims rep Jared Gomez.
9. Manager calls me to tells me something happened to the car and every fuse is blown. They need another few days. They refuse to let me come look at it at this point.
10. Manager drops off to my husband’s mechanic shop with several issues involving acceleration. Technician runs a scantool and resets modules. Tech informs me that Caliber Collision jump started the vehicle “backwards” which resulted in fried fuses.
11. Upon entry of vehicle, we notice dashcam has been ripped from a direct-mount installation. Dashcam now is broken and requires replacement.
12. Per Bureau of Automotive Repar, it is against their laws to alter a customer vehicle without their consent. This includes the removal and uninstall of constant recording devices. Manager informed us via email it was shop policy. Manager could not provide any written literature or agreements I had signed stating that. Had the manager informed of us an existing shop policy in the beginning, the dashcam would’ve properly been removed.

Overall, we are very dissastisfied with this service and will do what we can to recommend friends and family seek another shop.

My friend brought his car in for an estimate. It had minor damage. They took it apart but he didn't authorize that. Now they are dragging their feet and won't put it back together. Meanwhile he has to spend a lot of money on a loaner car. His insurance won't pay for the repairs. He feels like he was taken advantage of. They should have given him an estimate before taking it apart. They should have contacted his car insurance first. They are looking like the kind of people who take advantage of senior citizens.

I want to thank everyone that works at Caliber Collision of El Cajon! I’m a returning customer and will 100% be coming back next time I need any help with my vehicle. I have never been let down by their work. Trevor, in particular, always fixes my car up to look brand new. He’s kind, understanding, patient, and very attentive to detail. I appreciate that they don’t try to upcharge me, as some other repair shops do, just because I’m a woman. I can always trust that they will do their best work for an honest price. I highly recommend this place to any and everyone that needs their car fixed!
Thank you to all of the staff of Caliber Collision of El Cajon. Merry Christmas everyone, thank you!

They kept me up to date and the work looks great I hope I never need collision repair again but if I do, this is the only place I will go

The level of customer care at Caliber Collision-El Cajon (especially if lucky enough to have Trevor Davidson heading up the repairs), just can’t be beat!
Once my car was at their facility and throughout the repair process, Trevor made sure I was brought up to date each step of the way. He answered my questions thoughtfully, made sure I understood and never rushed, and seemed genuinely happy to be helping me.
He made sure to tell me what an amazing job his detail person did on the interior of my car and was excited for me to see it ~ boy was he right! No exaggeration; it looks better after leaving this shop than when I purchased it about two years ago at Car Max!
With all the complaints from people these days, I thought it would be nice to hear feedback from someone who absolutely couldn’t be happier with their staff…. Especially the kind and helpful professionalism of Trevor. I felt kindness and personal attention while my car was in this shop!
Respectfully,
Jan

Extremely satisfied with CALIBER Collision. From start to end I was kept well informed of how the process of fixing my car was being handled. A BIG thank you to Alfonso Oliva for always keeping me in the loop of things. My car was done almost 2 weeks prior to the estimated date I was given at the beginning. I would recommend CALIBER Collision to everyone!

My experience at Caliber Collision was amazing because of Trevor Davidson. He was so helpful & insightful. The team replaced my mirror & it looks brand new!

Great customer service. Thank you Trevor and team.

I called Trevor about another issue and he offered immediate help and wash so helpful! Highly recommend this place!

Very easy company to work with. Alfonso kept me updated through the entire process and he went above and beyond getting parts for me. I highly recommend them.

Great service and will highly recommend thier service to anyone needing repairs due to an accident.

Everyone was very helpful. They always kept me updated on the process. The bumper did not pass QC as it was slightly damaged in transit. They are ordering a new on for me.

Very professional, kept me updated bi weekly and was completely satisfied! Randy is the best! Thank you for your excellent customer service!

Very poor quality work, bad communication between this company and my insurance so I had to pay for a renthal when I didn’t had to, they had to redo my vehicle 3 times total, very unhappy.

Just had my vehicle repaired at Caliber Collision on Johnson Ave. El Cajon. These guys did an amazing job front to back, and kept me informed the entire time while in the process. Couldn't ask for anything more. They went above and beyond expectations. I'd use this place again.

Randy was absolutely phenomenal! If I could, I would give them 10 stars. He was so great at keeping me updated and communicating with me throughout the entire process of my car being at Caliber Collisions. He was also so kind and empathetic as I went through the process of repairing my car. Before I left, he ensured that I was happy with the repair and told me that my satisfaction was his priority. I would recommend Randy and this Caliber location to anyone I know! Thank you Randy and the team.

Trevor was so awesome! Kept me updated on the process of my vehicle. Very knowledgeable and trustworthy team.

Caliber Collision did a great job. My car looks like new. Like nothing ever happened. Customer service was very good, had my car back on time. Thank you for the exhalent work.