California Highway Patrol

Customer service poor. They don’t know how to communicate to people. If your having a bad day let someone else speak on the phone. No need to get upset if a customer had a question about his car.

They were fast right away the officer in the front desk help me to sign off my fix a ticket. Great attitude.

Had a court order for a vehicle release from the impound lot. Instead of giving me my release, they called the court and persuaded the judge to rescind my court order, and now my car is impounded for 30 days even though the judge authorized my release.

The operator at California Highway Patrol in Santa Fe Springs was so rude! I just asked her to repeat what she said because I didn’t hear what she said then she literally hung up on me. Now I understand why some people hate the law enforcement. California High

My trailer vin was no longer visible. They did a great job verifying the vin and attaching a new vin tag to the trailer frame.

Made an appointment for car seat inspection 2 weeks prior and front desk personnel said there was no appointment for us. I specifically made an appointment and someone did not book us although they confirmed on the phone. Disappointed with customer service.

Officer was really nice and helpfull i took my car for a fix ticket on tinted windows. He did notice i was missing my front plate and let me go free thank god i didnt get arrested

Got harassed by officer R. Grimes. He tried to falsely incriminate me by lying about me having an illegal set up on my car and driving under the influence. This was false! Both officers lied saying I was under the influence when I had not had a drop of alcohol for a whole week. He never performed any alcohol sobriety tests. Secondly, they were lying about having illegal car parts. The car is the same as it came out of the dealership. All the parts are 100% stock. These officers made me feel like my life was in danger. Unsafe in my own home town. These arent the officers that we respect and want patrolling our streets. At the end of the stop they cited me with minor infractions not even for "illegal car parts or driving under the influence" They tried lying so hard to get something out of me. R. Grimes is nothing but GRIMEY. He is rude, unprofessional and uneducated. Lastly, I drive in these streets everdya and he said if he sees me around or this car he will impound it and take me to jail? For what? For driving down the street of my own home town. R. Grimes is a horrible officer.

Had to get my fix it ticket checked and cleared
i first went to another chp office and they were pretty rude and told me to take off my tint when i didnt even have tint
i looked for another chp office and this was the nearest one so i went and couldnt believe how helpful the officer was!
he was so friendly and professional

Professional conduct all the time.
Remember: DON'T BREAK THE LAW AND YOU DON'T HAVE TO SEE THEM.

Inspector Pedia is always in a bad mode. Came for Vin number verification, provided all paper work and than he told me there was a problem with my airbag when I showed him that DMV and dealer said airbag was ok. Made me wait for minimum one hour each time I went here. Still not done even though all paper work is completed

The appointment takes 20+ days

Very difficult to get a hold of someone to speak to. I’m trying to make an appointment and all they say is leave a message. Three weeks later, no one ever calls back.

Not just unfriendly, but rude. Filed report and then called them multiple times to follow up, but they always say "no, we don't have your information, call back in couple days. " Not sure if they actually record my accident or just lost all files? Is this really how government agency works nowadays?

1. This is an excellent place to turn yourself in.
2. Free housing.
3. Free transportation to and from noteworthy governmental facilities.
4. Plenty of time to read, think, and reevaluate your choices.
5. Excellent opportunity for Spanish language immersion.
6. No reservations required!