California Medical Clinic

Staff is incompetent, and ghetto. I imagine they look just as they sound when answering calls. I don’t understand how a simple task needs about 4 different people to be completed. This place should just be shut done completely or replace entire staff. Pathetic

Do not waste you time coming here. Bad customer service! The girls who work at the desk are idiots. All they do is blame each other for the mistakes they make they are not professional at all. They say u cant make an appointment because its only walk in but when you are sitting and waiting for them to call you people walk in and say they are here for an appointment. They have excuses for everything. Waiting time is crazy long. Manager carmen is a big joke. She needs to go back to training

As a former employee this is the worst clinic I've ever worked for. I do not recommend you coming here as a patient. Employees talk about their personal life instead of working! When I worked for this clinic, I witnessed girls in the front desk hanging up the phones or placing calls on hold for about 1 hour. Pts would call back upset stating they were hung up on or on hold for a long time. They are always understaffed and can't keep up with referrals, medication refills PA, etc. Management is a joke; Manager Carmen is always stressed and does not do anything to improve the clinic's flow. The girl in charge of referrals never submitted referrals and insurance representatives used to call us due to pts complaining it was not submitted.these girls do not care about their patients! It's ridiculous how long patients have to wait to be seen every day. I do not understand why they take so many walk-ins if they are understaffed. It is a walk-in clinic although if an insurance representative calls to schedule and appt for a patient Carmen allows it, this is not fair for other patients that have been waiting for long hours. I have been to the Fontana location with family members and the girls here are also rude and unprofessional. The girl that is in charge of referrals does not submit them correctly. We had to come a few times, so they can correct it, which its unnecessarily if they would've done it correctly since the beginning. Doctors in the Fontana clinic are horrible, every time we go for multiple issues, they seem to forget something, and we have to go back, wait for a long time and pay our copay, it seems like they just want your money. AVOID THIS PLACE.

I Give This Place A Four Cause The Wait Time Sometimes it Is Too Much. Doctor Kim Is A Great Doctor! 5 Stars For Her. She Takes Her Time To Ask You Questions, Explain Things To You. She Takes Her Patients Health Seriously.

Worst clinic ever. My mom has been coming here for over 20 years and it’s gotten so bad over the years the girls in the front desk actually all around the clinic. They have a super bad attitude and they will not help you if you don’t have the correct information. They won’t bother looking in your file. You have to know what you’re calling in for, always a more than two hour wait. I don’t know why people keep coming here. They should look for a better office.

I have been attending this clinic for many years and I have endured so much, I like their doctors, but I don't like how they handle their system with the public. Yesterday, March 2, I called for a consultation by phone because the covid gave me and I spoke at 8: 20 am. And a girl told me, you can call at 9: 15 because I can't answer you and today I'm calling on March 3 and they left me waiting for 25 minutes to be told that they're going to serve me until 4 pm and the person was very curt with me. I have to wait until a you guys are craving? This will be my last consultation with you.

The service is the worse I’ve ever encountered in the medical field. Front and back desk people are extremely rude and disrespectful. They’ve submitted my STAT referral incorrect 4 times and they give me attitude for bringing it to their attention. Not once have they apologized for their mistakes, on the contrary, they roll their eyes, like I’m inconveniencing them by asking them to make the correction. I do have to say though, Dr. Kim is an awesome doctor. She takes her time with each patient. To her, we’re people, not just a name on a chart. If only the rest of the staff could do better. They have to understand that they choose to work in the medical field; therefore most of the people that they encounter are not feeling well; therefore they should be more compassionate.