California Sleep Solutions

Where to even start. Got yelled at by an angry woman on the phone who didn't know the answer to my questions and wanted to blame that on me. After that, I wanted to cancel my overnight study, but a nice manager named Jeanette finally did answer my very simple questions, and talked me out of it. Should have gone with my first instincts.
1. They only want to communicate through their portal, and don't respond to texts, even though that is offered as an option. When you do call on the phone, you may get helped, or you may get yelled at and transferred back and forth.
2. NO communication whatsoever about billing or insurance pre-authorization. NO bills in the portal, via email or snail mail. Just a button in the portal that says "Pay Now" and a dollar amount.
3. For the in-home study, be sure and watch random YouTube videos for complete instructions. Those, along with the comments on them from other patients, helped tremendously.
4. Once I had done my in-home study, I was told I needed the in-clinic overnight study for titration. However, trying to get details about that resulted in the yelling phone call mentioned above. Once I got there, there was confusion among the techs about why I was there, what I was there for, why, and what I already had done.
5. The Roseville clinic is in a moderately sketchy area. The parking lot backs up to the 80 freeway bushes. Patients should have the option of an escort to and from their cars at night.
6. The room itself is NOT like a hotel, it's like a dirty motel. Fabric headboard with stains on it, chair with ripped upholstery, stains on the ceiling. People are coming here because they CANNOT SLEEP. We are exhausted, stressed out, and now we're in a strange place with leads stuck all over us and what amounts to a SCUBA regular strapped to our face, on camera all night. That room should be like a damn spa.
7. I have no problem with being attended to by an intern, however, any intern should have their work checked by an experienced tech to make sure everything is hooked up correctly (it wasn't).
8. I ended up running the hell out of there at 2am like I was fleeing a murder scene.
Overall experience giving off REALLY STRONG "we are here for the insurance money" vibes. I literally question if I even have the Moderate APNEA diagnosed from the at-home study. I really really wanted the more comprehensive study to determine if I have any other sleep disorder. Maye I'll get that someday, but it won't be at California Sleep Solutions.

Been using a cpac for 25 years, medicare wanted a sleep study, was here last night, went smoothly, was in at 945, the tech was great, I was out by 540.

The bed was very confortabile and the tech was good, answered all my questions, knew what she was doing with all the hookups to the sensors, actually had a good nights sleep.

CSS: "Sure, you're set to go, here's your machine. " Later: "Gosh, your insurance doesn't cover your CPAP machine, so you have to pay. " Find a legit company, who verifies insurance, makes sure you have an updated sleep study, follows the rules, doesn't strongarm you for payment. There are better companies.

I have had very good experiences with this sleep lab in the past. Recently, I asked to be referred to the Roseville lab, based upon past experiences. This was a mistake. Calls to the only sleep lab number constantly go to voicemail, no matter what time of day called. Responses take days or weeks. This is no way to run a business. The current California Sleep Solutions is clearly not the quality-focused company of the past. I asked to have my referral cancelled, and will go elsewhere.

My wife had been pestering me about my snoring for quite some time. I knew I snored, but one night I ran an app that analyzes sounds during sleep (Mintal Tracker-Highly recommended). Turns out I didn't just snore. I SNORED! REALLY bad! I knew it was bad, just not nearly that bad.

I got a referral to a sleep specialist from my primary doc. They ordered a 2-night at-home sleep test, and sent me to California Sleep Solutions. I had to make an appointment to pick up and return the equipment (which I thought was a bit odd for an at-home test, but OK). I met with the tech who walked me through everything and made sure I was comfortable with putting the sensors on. I can't remember her name offhand, but she was AMAZING!

The test was super simple. Strap the main sensor around your chest with the adjustable band, attach the nasal cannula and fingertip oxygen sensor, done. It even starts and stops automatically. I ran the test for two nights and brought the equipment back as scheduled. I had some concerns about whether or not the data recorded properly, but the tech even took the time to verify before I left that it had captured plenty of good data.

Not long after that I received my results and found out that I was having nearly 56 events per hour! No wonder I snored so bad and felt so tired during the day!

Unfortunately my doctor ordered my machine from another source. Had I known the runaround that place would be and that CA Sleep Solutions can handle that as well, I would have requested that instead!

Now that I've finally got all that sorted out and kicked the other sleazy company to the curb, I'm planning to give CA Sleep Solutions a try. I'm due for some replacement supplies, so hopefully they can help me out. To those complaining about the cost, don't blame this company, blame your insurance. Make sure you understand what your co-pay is, what your co-insurance percentage is, and what your annual out of pocket maximum is. I had met my deductible and annual out of pocket maximum, so the test, machine, and supplies cost me $0 out of pocket.

It's been three months on CPAP therapy, and it's made an AMAZING difference in my life! I sleep a solid 8 hours and am down to less than 1 event per hour on average.

Thanks for such a great experience!

Pros: The technicians are very well-trained, and there were no delays during the sleep study. The equipment used for monitoring is thorough.

Cons: Manipulative policies have been implemented by management to get people in the door. Prior to starting the study, I had gotten written confirmation that I would have access to the recorded data in addition to the final diagnosis. Once the study occurred and my insurance paid, they gave me only the diagnosis with no data to quantify its severity, frequency, etc. Customer service claimed it's against their policy to provide any data apart from the yes / no diagnosis. Fortunately, this was a clear breach of the service contract and my insurance was able to void the claim quickly. I ended up having to go to a different sleep clinic (Sehatu Sleep Clinic) which provided all recorded data without friction.

It's a shame, since the technicians clearly care about the patients and go out of their way to ensure a smooth experience. But this is all compromised by the unreasonably restrictive policies of management.

If you do proceed with California Sleep Solutions, I would recommend getting in writing prior to the study start that recorded data will be provided like I did. That way, it will be possible to get the claim voided if there is a repeat of the above.

Terrible administration who don't give out estimates when requested and do not follow up. When asked about an estimate, they stated they charge differently depending on the contract they have with your insurance. My insurance was verified, yet they still could not give me an estimate of the costs. When speaking with the billing department, they stated I SHOULD have received an estimate.

For those wondering that costs will might be, I was charged $2600 for the two tests (polysom $2000, MSLT $600), given a price adjustment of $1400, my insurance paid ~$100, and I was left paying $1000. Your experience may be different, but you'll never know until it's already billed to you!

Had I known I might be paying $1000, I would have never done this test. I get a call asking me to pay since it's been 30 days since my test with no results, yet the billing department confirmed I was never sent a statement. I was promised a call back to confirm why I hadn't been sent an estimate, and was given radio silence for a week. Awful experience and I wish I was recommended to a different company.

You do have to stay on top of these folks to get your supplies. However, I am giving them 5 stars because Daniel C.went completely above and beyond and literally out of his way in the customer service department to help me get set before leaving on an urgent trip after my mom died. I'd like to see this kind of service across the board. I'm giving a shout-out to Wade W.for hiring such an excellent team member! Thank you Daniel for making things right in such an amazing fashion! I will never forget your kindness at such a difficult time.

The person who was setting up did not know how to talk with kids just he was acting as robot. My kid was crying a lot and he didn’t care about that.

Monica is a poor customer service rep. They never answer the phone and never call you back.