Campway's Truck Accessory World

Excellent customer service, super fast installation Bak Revolver 4X in and out 30 minutes.

Found what I was looking for, nice clean place, people very knowledgeable

I purchased an RSI Smartcap here a few months ago- delivery was quick, only a few days, there wasn't a markup, and they're one of the only local distributors for RSI. They assembled and installed it, so far so good. A square nut was missing from one of the roof rack rails right off the bat, but Campways did contact RSI who sent me a new one for free- they're stainless steel, and pricey. I went on an offroad trip a few weeks later, and the shell slid back on the bed rails every day from vibrations on the trail. Had to spend time in camp every morning moving the shell forward and clamping it down again. Not a huge deal, and not unheard of. When I came back from the trip after Thanksgiving, they were nice enough to comp me new API clamps for the shell- the ones that came from RSI are garbage.

A couple weeks go by, and my clamps come in. I pick them up, but it's only a set of 4- the shell came with 6. This was a month ago, I call in each week to see if the new ones are here, and no luck- they're not here, or I never get a call back. I have another trip coming up, so I found the same API clamps on Amazon for $42 and ordered them. When I removed the shell this week to replace the bed rail caps (which were damaged by the shell moving), I found two things- they ran the wiring for the brake light under the factory bed rail cap so the entire weight of the shell was sitting on it- it was doomed to eventually fail- and the weatherstripping was nowhere close to adequate. I don't expect it to be perfectly water/dust proof, but there were huge gaps, the foam wasn't big enough to actually compress, and the bulb seal from the factory doesn't do anything to actually seal. This isn't entirely Campways fault (RSI also to blame), but it was immediately obvious to me.

So I have to spend a couple hundred bucks of my own money to replace all of the seals and clamps, and a couple of hours, after paying for an install. Not what I would expect from spending thousands on this shell- very little attention to detail or care displayed on the install.

I hate being that difficult/needy customer, but this is super disappointing and frustrating. I can't recommend Campways to anyone, and will be sure to warn others on forums. After seeing other reviews on Yelp, it definitely seems to be a trend