CAP CITY SANTA ANA MAINPLACE

Horrible customer service. Ripped me off. Go to lids. Failed to mention to no refunds just exchanges.

Gave me a defective hat after spending $130 for two. Hats are expensive and it seems like they aren’t authentic. LA logo with crooked

Ordered a hat and it says was delivered but I never received the item. Asked them if they could use a different carrier to ensure I get the item this time and unfortunately they only use USPS.

Place dose not have a great exchange policy and customer service that dose not help

Thanks for the warning on how they do business, I will not spend any money at Cap City.

This is the worst cap city. DO NOT COME HERE. Tried exchanging within the time frame and they said I could only exchange sizes and not styles? It says that NO WHERE on the receipt. Workers here are also terrible and said they only allow one time exchanges and took my receipt and never gave me another which im pretty sure is illegal to do. Business gives extremely scammy vibes.

Just like all the other one star reviews. Shady business who will find any way not to exchange any items purchased. Example my wife and kids bought me two hats for Father’s Day. Same size from all my other hats but for the whatever reason the hats were beyond small and looked boot leg. So I bring them back within their exchange policy time frame. 20 year old manager holds both hats and tells me they can’t since they are worn. I explain to him that they don’t fit so it’s physically impossible they are worn. He then tells me one now appears bent. I tell him that’s bull so he says he will call the owner on the phone. He proceeds to go into the back room, out of sight for 1 min, comes back and is like he said “no. ” But then I check reviews and everyone has the same experience. So don’t waste your money at this place.