Carlton Classic Cleaners

Carlton Classic Cleaners is hands down the best in Santee! Fair prices, always friendly, on time, & great quality work. Thanks!

I just moved to Santee and needed some pants hemmed. They did 3 of my flare jeans (all different from each other) and it looks like I bought them that way! The thread matched the rest of the jean completely. They were very friendly and did not rush me and allowed me time to decide how much I wanted off the bottom. This will be my alteration spot!

I am stunned and not in a good way.

I typically get my dresses altered for $25 at a place in El Cajon, but my friend recommended me here, so I tried it.

Initially I was grateful for the alteration man for being capable of working around my schedule 8: 30am-5pm.

Everything seemed fine and well but no one would ever tell me what the price was. It was always avoided and not answered.
I gave the dress to him 3.5 weeks in advance and all I originally wanted was to take in the sides. He offered to hem up the bottom which I didn’t care for but said yeah whatever. Little did I know, this half inch/ inch would cost me a whole hell of a lot more when I didn’t need it in the first place.

I was asked 6 times if I wanted my dress Steam pressed. I said no every time. The last time I was asked, I asked how much it would be and the answer was it’d be a little more.

I go to pick up my $80 dress and try it on. It was still loose on the sides and I felt like I was still swimming in it but whatever, it was better than it was.

The cashier told me it was $70 for the alteration and my mouth dropped.
That was just about as much as I paid for the dress itself.

I also asked for any extra fabric cut off because I wanted to make my own sleeves for the dress. I never got those.
I called the alteration man and my call went to voicemail. I let him know I wanted to have the excess that was cut off and also speak about the price.

He never called me back or made an effort to make sure everything was okay. I will NEVER be going back. Please please please do not go here with dress alterations, they care about money not your happiness.

If he reached out to explain himself or make things right, I’d consider giving him another shot but the lack of transparency with the pricing and communication does not make me want to go back ever.

This is my go to place for anything I need fixed, tailored, or dry cleaned and they even fix shoes! They do it all and provide stellar service. I won’t go anywhere else!