Carson Vision

I had a good experience during my eye exam. Everyone was very nice and kind. I had no problems and would recommend them. Dr. Annie was great, she took her time and explained everything. They do require you to wear a mask.

Professional, business with a smile, appointment ready (in and out), Dr Shiomi excellent; provides thorough eye exams/testing, has a conversation with you about your exams to make sure you get the best possible product (glasses, contacts etc).

Never have I ever experienced such horrible customer service before. Placed an order for glasses, everything went smooth. However, I noticed the glass was sticking out the frame so I had taken them back to be fixed. I was told I never got glasses from there and I can’t be serviced, I need to take them back from where I got them. I told the lady how is she going to tell me I never was serviced there when my name should be on file. They searched for 30 mins, was still told I’m at the wrong place. I finally told the receptionist pull the camera footage because I was so upset on how unprofessional this place was. Finally the lady found me in the system with just the bill to my insurance, they had not put any of my information in or anything. They ended up apologizing blaming Billings fault for not entering all my info. WOULD NOT REFER ANYONE TO THIS PLACE, ever. Worst customer service experience ever.

I visit every time, I can't help my self, to pull dirt from my eyes. I work for a tire company and dust is a dayli issue,

Ok beautiful people I haven’t got my eyes check since 2005! Don’t judge me! This was the best place to experience an eye exam if you haven’t in a while! All positive vibes! Very informative people working and helping you choose the best options for you! All smiles!

My first visit as I just moved to Carson. I absolutely loved the team from the entrance scan to the closing of picking my new glasses. I went later in the evening and the ladies including provider Annie was great with both my exams and confirmed what I thought was happening with my vision. Customer service starts with the front desk and I was laughing all the way through the visit. Great job team! I am happy I found. Also, great hand washing & sanitizing protocals as I work in healthcare and can recognize good and bad habits.

The optometrist was great and all my subsequent visits were the same. However, I always endeavor to arrive on time for an appointment as I did this last appt. But as usual waiting time was excessive and that would be my only complaint.

I had my first appointment with them yesterday. I'm giving them 5 stars because the staff was friendly, and professional. I was in, and out quickly. The Optometrist was very nice, and informative. I would recommend them to Everyone.

The customer service was great.
Most of the staff was very helpful in assisting me during my exam.

I had an awesome experience. The staff was very friendly and made sure they sanitized everything.

I had a very nice experience until I had an appointement and waited 2 and a half hours to get in. To which is not very ideal to me because I scheduled that time because I have work and school to do. When I got in. The woman was such in a hurry that she rushed my appointment, changing the glasses, to fast and kept looking at her watch and I couldnt even ask a question. It was such a rush I feel like my eye glasses don't even match my vision. This was before COVID. The front desk even asked me why am i still there, she has already took her lunch and all. I will never come back here again.

My wife and I had an appointment with Carson vision for the first time due to our eye doctors office being closed because of the Covid 19 issues, It was a great experience the staff was very friendly and also very knowledgeable, Dr. Shiomi was very personable and he explained everything to us, he also has a great sense of humor, I highly recommend them, and they also have a good selection of eye frames, don't hesitate to go you won't be disappointed!

Friendly staff. But some of them can b a little more professional. I heard someone telling someone their Medical wouldn’t cover an item. I felt like they should’ve just said your insurance doesn’t cover it.

They broke my glasses and pretty much said oh well can’t do anything because you’re not a member of our store.so thanks for that

We’ve been going to Carson Vision for over 13 years. Great Friendly staff & amazing service. Thank you for always taking care of us.

NO STARS AT ALL

I am the type who will never in a million years post an extensive review of bad customer service. So far, this was the worst.

I came in with my family and supposedly with two appointments. I am the recurring patient and my dad the new customer.

Unfortunately, my whole family and I came in 5 MINUTES late, 5 MINUTES. Of course, I ultimately understand that we should not have gone in late for even a second but with our experience with appointments, hospital-wise, clinics, etc. 5 minutes late was never a problem.

As we tried checking in, the first lady who approached us saying that they have given our spots to a family that consisted of three people. 5 MINUTES late and they gave our spots to three people. As we tried to handle the situation with the receptionist, she then blamed us for being 5 minutes late. She steers it to reasoning with the virus situation and their reopening after telling her that 5 minutes is a brief amount of time and it is not enough of an excuse to move us to the bottom list. What was worse is she repeatedly addressed that “what we are doing at the time is already wasting time”, meaning she said it’s a waste of time for us to be complaining. Now, if you were the customer, how would you react to that?

Another disappointment is when they checked both appointments and shows that they only booked one of us which doesn’t include me. The receptionist continued to blame us as she said with an attitude “No, you did not book two with us” when a third party has already asked for my information including my dad’s over the phone a month ago.

The receptionist then reminded my dad that he should have been 15 minutes early for paperwork that they also failed to disclose over the phone. They only told him to come at the appointment time assuming paperwork will be signed on the dot, not 15 minutes earlier.

No, COVID is not an excuse! Reopening is not an excuse to stack up numerous customers when you only had ONE doctor who could not even catch up to so many patients in one day! I suggested that what they could do is give approximate convenient time to all patients for them not to be compromised and feel “tight” only for the assistant to respond to me ill mannerly, “we would only have two patients in a day if that’s the case”. Listen, that is not my problem nor it will ever be to any customer. It goes to show how poor time management and customer service are.

Anything can happen to a patient at a given time, and for you to further worsen it by giving his/her spot to someone else because of checking in 5 minutes late is unacceptable. It is your responsibility to disclose how strictly punctual patients should be even if it’s 5 minutes or else you will give away their spots to someone else without regard.

Now I understand the handling of COVID-19 and the busy reopening, but it is the management’s responsibility to space out everyone’s schedule with realistic proximities to accommodate everyone without possible inconvenience to both parties.

I have been in Carson Vision for more than two years and it was all good until this happened. I will never come back here nor I will recommend this place to anyone. THE WORST CUSTOMER SERVICE I HAVE EVER HAD SO FAR.

They never apologized, not even once.
How’s that for customer service?

I’ve been a customer for a few years.it’s always been a pleasant experience for me and my children.

Always a good experience here, staff was helpful, knowledgeable, and conscientious about COVID-19 precautionary measures. They helped me pick a pair of glasses that met my needs and during the examination the doctor and staff were friendly and willing to talk with me about what was going on with my eyes, make a plan for my prescription, and share eye and glasses care best practices.

Outstanding service! I've been going to Carson Vision for 30+ years! Frank is amazing he's like family! Dr. Shiomi, O. D, is the best Optometrist ever! Designer frames are the best!