Cartier

This store discriminates in a condescending manner based on what you wear. I was not allowed inside just because I had black t-shirt and sportswear.

My wife bought a wedding band for me here. Jenny Lin took care of us while we were there for the 2 times (once to purchase the wedding band, second time to pick it up). There was a feeling of unwelcome energy from her upon stepping foot inside the store. A bit snobby and arrogant if I’m being completely honest. We were never even offered anything (usually waters and whatnot). We wanted to customize the wedding band with our initials and dates but Jenny advised us that it would not fit, even though the Cartier website allows up to many more characters and letters when we test it out online to see how it would look like. So we ended up buying a ring with our initials and dates mashed together like some barcode. Later on, we found out, from a different store (also Cartier) after buying my wife the exact wedding band she bought me, but in a smaller millimeter, we were able to fit everything! The second store felt bad from our horrible experience with Cartier South Coast and with Jenny Lin, that they offered to re-do my wedding band for me for free, and fit everything I originally wanted on there….

It was wild shopping on Mother’s Day at South Coast Plaza at Cartier.
Ms. Jenny Lin and her colleague made our shopping experience incredibly SPECIAL! PHENOMENAL SERVICE!
My daughter LOVES LOVES LOVES her Cartier piece

The most beautiful timeless pieces and exquisite craftsmanship! It was surreal and serene. Felt right on the money and the aura. They charge 50 bucks to change a Cartier battery tho! None of my batteries last long. Always dying. I've had this for over 20+ years too! I've never been charged to replace my watch battery tho. Especially at the actual Cartier store.

My fiancé and I went to Cartier today. We were helped by a tall Chinese man. He was extremely condescending to my fiancé for asking questions about gemstones and cuts. He also told us that sapphires do not come in circular cuts and they’re only cushion shaped. This is at face value untrue. He’s pushing a product he has in store because he can’t source what she asked for. For a brand with such a significant reputation the service was poor and uneducated.

Went here with my fiancé this past week. We were walk-ins and searching for wedding bands based on recommendations from our family. The woman helping us was very pompous and condescending to both myself and my fiancé for our questions about wedding bands. We came here knowing a small amount and instead of educating us in a respectful manner, the staff member helping us was condescending and annoyed that we didn’t know all the details coming in. We were very disappointed in our experience and it ultimately left a sour taste regarding Cartier.

Went on a Sunday afternoon with my two kids and we waited for probably 5 minutes. I knew what I was interested in before arriving so this expedited my process even more. My SA, Chen Li, was very knowledgeable and swift with assisting me in getting the ring (s) I had my eyes on. Within another 5 minutes we were in the parlor signing paperwork and completing the transaction with my Perrier in hand. Chen Li was so professional and polite I requested to purchase an additional ring because it just felt right.

During this time, my kids were enjoying themselves while being offered snacks and coloring materials. As a parent, ensuring that not only myself but also my kids are having a positive experience is a big factor in selecting luxury brands to be loyal to. We will definitely return to this location in the future!

Almost made my purchase online but decided to make the long drive from where I live to see the product in person before purchasing. There was no appointments available online for the same-day, but to our surprise there was no one in line. Normally there is always at least a handful of people in line.

Upon arrival, we were introduced to our SA, Robby. He was nice, knowledgeable, welcoming, and efficient. I believe our whole purchase took a matter of 15 minutes - which included ringing us up and completing our warranty paperwork. And we were offered beverages upon our wait for our purchase to be wrapped up.

An excellent experience - will definitely be back and work with Robby again:)

I was gifted a Cartier bracelet and it was a tad too small so I came here to get it exchanged for a bigger size. My senior sales associate Allen was very helpful with the whole process. Will definitely come back!

We want to take this opportunity to thank our SA Teresa Cho at Cartier. We have been shopping here multiple times and Teresa has been wonderfully attentive, knowledgeable and very professional. We have never had a bad experience at Cartier and the entire team has always been warm & welcoming. We look forward to each visit and our purchase at this exceptional upscale boutique.

My experience at this store has always been outstanding. Firouzeh is professional, friendly, knowledgeable about the brand and a absolute gem!

Ask for Bryan P, great experience and customer service! My experience was above and beyond.

Went for a watch repair and a little splurge. AWESOME customer service. Not sure why so many bad service reviews! Cynthia helped me with my watch servicing and Alice assisted me when I stopped by a few weeks later. They were both awesome. Helped me pick out a perfect gift and I couldn't be happier with my Santos servicing. A+ I'll be back~

Management should look at the SA’s attitude and behavior. Customer Service training is needed. I really have a doubt about the 3 stars or higher reviews because I due with 2 different SA and both have very poor attitude. My advice for other customers who love Cartier products, try things you want to buy in the store, then just order them online.