Casa Colina Hospital and Centers for Healthcare

The rehabilitation gets 5 stars but the medical care gets the low rating. My wife needs help with meals. It took about 10 minutes for the nurse to come since she call nurse.

I was given 18 physical therapy sessions. Problem is they keep calling and leaving me messages that they have to cancel and my appointments and nothing is available that week so they will have to go ahead and just add additional weeks to my physical therapy. I haven’t even been in except for my first appointment, which was just an evaluation. I’m sorry, but when you have somebody schedule all 18 sessions after your very first evaluation and then proceed to cancel four out of the next six appointments that screams unorganized, unprofessional stay away.after reading multiple other reviews it looks like it’s a good thing. The whole point of me coming all the way to this clinic from Los Angeles was because the physical therapists are supposed to be trained in my specific syndrome and then I find out it’s just assistants that will be doing my physical therapy. Absolutely not. It’s a revolving door for money. Not patient care.

This hospital has great in patient care and excellent doctors. If I were just to write a review for in patient care and the doctors, I would give it 5 starts. However, out patient care is a joke especially after COVID.therapy time had been shorten from one hour to 45 minutes. But they still bill the insurance for one hour of therapy. What can they really do in 45 minutes absolutely nothing! The therapy begins from the minute the therapist pick you up from the lobby chair which is extremely low and soft. If you are a patient who really need therapy to recover, there is no way you can get out of that chair! Then after you struggle for a while the theapist will then ask you if you need some help. Seriously? By the time you get into the therapy room the therapist will begin to stretch you then some simple exercise without explaination of why those exercises are important to get you back to health. After she used up all the therapies the insurance approved.the licensed therpist began to test her walking speed and distance walking capability. After she accomplished all that with a cane she was discharged. Then tell her that she needed to go to fitness part of the therapy program which is not covered by the insurance! It is just awful in my opinion.dont't get me wrong the fitness program is great and neccessary. The problem is how you get there. The only reason my wife's neurologist referred her back there is because Casa Colina accepts her insurance.after 5 years of therapy she still need to walk with a cane and assistance! There are some really good therapist but also very bad ones. Too many patients not enough time for care. In addition, if you are lucky you will be treated by a licensed therapist. My wife were mostly treated by therapy assistants. She was evaluated and discharged by a licensed therapist and the fact that she is still walking with cane and assistance. I gave Casa Colina one star msinly because the poor out patient therapy service.

My daughter was in a car accident and everyone at Casa Colina did an amazing job with her rehabilitation. The staff is very friendly and professional. I really appreciate all of you. Thank You Dad

This review is not based on their qualifications, it's only based on the fact that their so-called therapy scheduling hotline is TERRIBLE! I was referred by the physician, turned in my referral and was told someone will contact me. Never happened. Just now, I've spent over an hour waiting from position "13" down to position "2" and the system forced me to leave a message and disconnected me. Obviously, my time means nothing to them. I am on the line again, as I'm typing this review. I started on position "9" and currently "6", Unfortunately, after 36 minutes on hold I have only now moved to "4". Again, after a whole hour on hold, I have gotten to position #2 and it's forcing me to leave a message, no other option. I have to mention that even though I was at postion #2 on my first call today, nobody has returned my call. I have tried several times in the past month calling and after waiting for long periods of time, the system transfers me to leave a message and wait for a call back, which never happens, then, it disconnects me. It is beyond frustrating and disappointing.

To reply to their response to contact them privately due to privacy concerns. Please state where? How? Dialing their main number gets me to the operator, who will tell me all she can do is transfer me to that "hotline" extension number. It's a vicious cycle.

Had my surgery at this facility. And let me tell you, it is, hands down, the BEST out patient surgery center I've ever been to! From the front receptionist to my amazing nurse Ponchy, to my anesthesiologist and the Dr that did my surgery Dr. Kofi Agyeman! I'll be seeing them all again in a few months and I'm actually looking forward to it! Thank you Casa Colina staff for a great experience!

My surgery was schedule here because Kaiser Permanente has contracted them. I was pleasantly surprised with this place. The staff were all amazing but I have to shoutout Kelly who was my nurse during intake and was phenomenal! But everyone who cared for me was warm, kind and patient. The anesthesiologist, whom I am not sure if he was a Kaiser doctor (my surgeon was) but he was also amazing and had such great bedside manners. Very happy with my experience.

Waited over an hour for an xray but yet do not schedule appointments. Receptionist are dry and no help.

There is something about this place.its not only a home built on a hill, but from what I have seen so far, it’s home built on passion, compassion, love, oneness, togetherness, great personalities, team work…. I don’t know why am already so so excited to becoming part of this great family I hope I become one of them ‘ cos considering the rate am being offered far more below what am currently earning in my other job. It’s not all about the money though, but at least wanted something close to what am earning. Regardless of this I love this home.

Because on December 23,2022 I had my appointment for a colonoscopy 3 days before I had a Covid test and the day before my appointment I had to follow a pure liquid diet so the nurse calls me to give me the schedule and I ask her because of the results of the Covid test and she tells me that they are negative so I arrive the day of my appointment they give me all the paperwork to fill out and the nurse comes out and tells me that I am positive and a lot of anger because my son I had already made him lose a day of work and they couldn't do the procedure because I was positive for Covid. The weirdest thing is that I didn't have any symptoms. It didn't give any stars The worst thing was that they weren't good enough to call me and tell me not to follow the diet anymore, I took all the gallon of purge they gave me

If you're looking for courteous, caring and compassionate staff you'll find them at Casa Colina! The environment is welcoming and clean! This was our first visit to the facility and we were quite impressed. It was a pleasant experience starting with the security guard who greeted us upon entering the building onto the registration clerk who escorted us to preop holding. The preop nurses, anesthesiologist and Dr. Yaramada were superb! Staff took time to update us on next steps and we felt we were in good hands. We were in and out for an outpatient procedure without any hiccups. From one healthcare worker to another, you totally rock! Thank you for your great service. I strongly recommend this facility!