CDS Furniture Repair Company, Auburn CA

Craig {the business owner] was amazing. I had a sofa cushion that needed the seam and zipper repaired. Other shops declined doing such a small repair. Craig had me bring it in, said it was doable. He was working on several large projects but managed to fit me in. The cushion looks perfect! I'm happy! I highly recommend CDS
if you are looking for professional workmanship, fair prices, and great service.

Craig was great! I dropped of a table that was broken in a few pieces and Craig got it done in a few days. It's as good as new. I'm very happy with the results and the price for the job. Craig seems like a really nice guy and I wouldn't go anywhere else.

2023-10-15 update:
BEWARE. The business owner, Craig is writing reviews for his own business, giving himself 5 stars to try and counter more critical reviews!

Original post:
I saw the sign for CDS on the way to Hidden Falls for a hike one day.

I called up Craig the owner on Aug 25, and described my project. He was very motivated to help and said send him some pictures and he’d call me back. I followed up with him the next day, sent him the pictures and we discussed a bit further.

He said he had a few other jobs he was taking care of before he could get to mine. I called back 11 days later on Sep 7, and he said he still had 5 jobs to finish before he could get to mine. I told him that was fine and offered to call back in a month.

But to be sure he was interested in the job, I invited him to stop by briefly to take a look first hand. He said that would be fine but he would be out between Sep 16-26. I gave him some times I was available.

He mentioned he would need to work inside the house since the job was to repair a cabinet built on top of a stairwell bulkhead. I agreed to pay whatever his in-house repair rate was or to rebuild the cabinet entirely if it would be easier. Whatever it took to do it right.

But when I asked what it would cost to repair and build new, he said, “if I knew I’d quit my job and start counting cards in Vegas”.

So I threw out a couple of numbers to him to see if I was in the ballpark. He started getting really bothered and said he would pass on the job. Even though I said I would pay whatever it took to fix it in the end.

I’m not so angry that Craig passed on the job or even that it may have been slightly out of my budget. That’s his prerogative how he makes business decisions, and maybe my job was more effort than it was worth. But Craig was not very professional and verging on downright rude.

2023-10-15 update. I got an odd warning from Google services that reviews are public. So I wondered whether Craig the owner took offense to my review. Which apparently he did. 4 days later he wrote a review about my review and gave himself 5 stars for it. Seems a bit odd that the business owner is reviewing his own business to bias the ratings

Anyway, I don’t think following up after 11 days is a bad thing. And then trying to arrange a time to meet at my house to look at the job was out of reason either. We had several text exchanges about price which again a normal customer might ask. When he just started getting frustrated with the questions, I apologized for perhaps coming off rude and shouldering some of the blame if his frustration was due to the communication. And followed up to talk over the phone since texts can often portray the wrong tone. Being someone that grew up in Auburn I was trying to support his local business, so I offered another job to him that might make more business sense. But he didn’t answer. I don’t think any of these things are out of the realm of just being a decent person trying to conduct business.

Also why is it relevant whether this is a cabinet that my contractor made needing repairs or a store bought one that was damaged or broken? He advertises as a furniture repair business.

FYI, I went to Interior Wood design on Sacramento Street and had the same conversation with them and they were much more pleasant to deal with. I’d highly recommend checking them out if you experience a similar thing as Tony de la Peña or I did in our reviews.

Some times owning a small home based business is not simple at times to tell both sides of the situation and google needs to get a perspective on 2sides of the problem considering they just report on customer issues only The last two reviews on this site shows that customers on a phone call can understand and respond in the manner they do in a negative manner and angry and hostile towards not knowing about the situation of the company or owner after 30 plus years of experience and the other 40 reviews on this and other websites This occurs to all businesses and companies When the owner of the business decides to pass not take the job the homeowner is describing 8 phone calls later each time I repeated thank you for offering but I not interested in your job most people would move to another company for quotes also the homeowner told me that he is a not very friendly person and has a habit of being a rude customer when trying to get services in his home done because the first company he hired messed up a couple things so he replied My website I am furniture repair shop and refinishing this not a building home business this review occurred 6 weeks later

I reached out to this person about stripping and refinishing a lamp. He quoted me $550 just to strip and refinish. I could get a complete restoration done on a dresser for that from another company. He also seemed like he was bothered when I texted him. Stay away and do it yourself! I hope this guys business tanks with practices like this!

Had kitchen chairs that were wobbly. Brought them to Craig and they are better than new now. He also did beautiful work on an old ladder back chair I have, that needed repair. Highly recommend.

Great work replacing the footrest of my leather chair that had a tear. Work completed in just a few days at a reasonable price. Would highly recommend.