Century Great Mall 20 XD and ScreenX, Milpitas CA

Update: Went back a different day and it took them 10 minutes (and me telling a staff member) to get the movie started. Bumping them up a star because it is better but still not good.

Took them 45 minutes after the showtime to get the movie started. Not even an apology was offered.

The staff were great, but I have never been to a movie here where people weren't on their phone or talking through the entire movie. The last time the dude next to me took his shoes and socks off. Probably won't be coming back.

COVID hasn't done chain movie theaters any favors, but cheesy at home streaming still leaves most people yearning for the movie theater experience. I visited this theater as my first attempt to evaluate how big name chains adjusted to the need to go digital.

The selection of movies offered a variety of classics, I think mainly because there weren't any major releases, but I chose to see Bullet Train. Bullet Train is available through streaming ($19.99 at the time this was written), but you can still catch a matinee for $11.25?

I ordered my matinee ticket before my arrival using the app, also adding concessions to be picked up upon my arrival. Ticket check-in went smoothly, but my concessions weren't ready and no one seemed to know who was responsible.

I asked the ticket taker and he radioed for help, but no one ever arrived. Eventually, a young woman approached, looked at my receipt, and said she would take care of it. She explained the food should have been already sitting in the pickup area when I arrived.

The food was later delivered to my seat (an upgraded order feature), but the overall experience was severely lacking in execution. Overall, the experience didn't surpass any of the independent theaters I've visited, but Bullet Train wasn't bad, I think it's Rotten Tomatoes score is a bit low.

(Updated with another star after visiting an AMC.)

Seat covers were worn off. Sound levels were low. Air conditioning was turned on only after 30-40 minutes into the movie. Whenever dark scenes were played, projector room lights were seen as three distinct yellow boxes on the screen. Bad experience for movie watching.

This place has an extremely inflexible bag policy. My backpack was over the allowed dimensions by few inches, and I wasn't allowed into the place. They don't have a storage option too. The staff guy I spoke to could have allowed me for just this instance but he didn't. Extremely inconsiderate. WOULDN'T RECOMMEND!

Good and comfortable seats, sound and picture quality is good too. The check-in process could be a bit better as I found the staff to be a bit rude.

Lot of Indian movies are being released in Bay Area century theaters and it’s a very good welcome sign for the world cinema

This century at great mall is very well located and love to visit again and again

This will be my last time I ever go back to this theater!
Me and my girlfriend decided to go to the movies after our shopping at the mall and we went to go watch [Beast]
It was a good movie until I started feeling like something was crawling on me I ignored it in the beginning until I started to ich and scratch my arm so I went to the bathroom and my arm was get bit up if rows of 3.please be cautious of bed bugs at theater 6 cause this is beyond disgusting and unsanitary.and completely despicable

All I wanted to was watch a movie and not get attacked by bugs. I told the manager and they were speechless on how my arm looked.

Decent theater because not many people go here during the weekdays and is often empty. The staff is polite and friendly. The snack bar's chicken tenders, pizza hut pizza and hotdogs are really bad but the popcorn and slurpees are good! No free refill though and the reclining seats in theater desperately need to be reupholstered, Nothing compared to Mercado AMC (their snack bar and seats much better). The arcade here has an air hockey game table that is so dirty the puck sticks and does not slide, save your $2. Buying tickets, reserving seats and snacks online saves time! Enjoy your next movie

My experience has been nothing but great but the past few times I’ve been here I noticed that the seats are starting to look very beat up. It is time for them to upgrade their seats or at least replace them.

Getting the good stuff out of the way first. This is my go to theater and as usual the theater was clean, seats were easy to find (assigned seating is amazing), had no issues during the film (sound, picture, etc.)

Unfortunately the wait time on pizza is always bad, anywhere from 5-10 minutes. Even getting to the theater early it's an inconvenience that it's ready to grab 1/5 visits.

My main issue with my visit today (5/28) was that my boyfriend grabbed their 'chicken tenders & fries' for $7.00+ (this was our first time getting them) and when he opened the box in the theater he realized it was ONLY chicken tenders.
I told him to give me the box and I would go and talk to someone but he wanted to watch the movie so we waited.
After the movie I went to customer service (with said box), the guy there was friendly and was able to get me a manager (who didn't bother giving me his name) and I asked him if the 'chicken tenders & fries' were supposed to come with fries. He simply told me that 'fries' is supposed to be crossed out. Clearly it wasn't so, naturally, we were expecting fries in the container. I also told him they should make sure they're crossing it off because the next customer might not be as friendly as myself.
Unfortunately I felt as if he was tired of me talking to him (the whole exchange was under 60 seconds) and even asked if that was all I needed/if I needed anything else. There was no resolution. A refund or partial refund would have been ideal considering the false advertisement but a massive headache kept me from pressing the issue.

I definitely feel unnamed manager could have handled that much better with an approach that didn't come off as him not wanting to deal with me or the issue.

Comfortable viewing experience. Multiple screens. Expansive parking. Right next to one of the largest malls in the Bay area with a choice of eating options

Note to self: Make sure you zip your car keys in your pants next time, to save the frantic trip back to retrieve them from the reclining seats!

I went to watch Thor: Love and Thunder at Century 20 in Milpitas on July 16,2022. I bike everywhere I go and carry a backpack with me for keeping water and essentials. I was not made aware that backpacks were not allowed in the theatre when I bought the ticket online. I pleaded with the manager, Tony, to let me in and that they can frisk my bag or keep it with them until the end of the movie. Tony was extremely rude to me and told me to go away if I cannot keep my bag elsewhere. I explained that I could not have kept my bag anywhere because I travel on a bike. However, the manager, Tony was not at all understand. If you keep providing this kind of customer service to people at the theatre then you'll surely lose valuable customers. I have carried this backpack to Regal Cinemas and AMC. I have never been stopped once, they frisk my bag and let me go. This has been the worst movie-going experience of my life.

Nice seats, everything was clean but the theater is outdated and they don't allow laptop bags. AMC doesn't have this problem, probably won't be back.

Clean theaters and they have had some nice upgrades from when i was little. However they definitely still need to work in bathroom cleanliness and upgrading it to match the theaters. They could do with better food choices too like some of the other theatre’s have.

We watched Thor Love and Thunder in the XD theater and I was impressed. The movie was great, the reclining seats were comfy, the screen was huge and the sound system shook my seat.

The seats here are beyond what I have seen in other movie theaters. They have leather seats where you can recline in. There is also a lot of space for you to walk around (really great when you need to use the restroom in the middle of the movie).

Top place in the Bay Area to see an Action or Sci-Fi movie. Cinemark theaters have a VERY high-end theater-watching experience called Extreme Digital Cinema" or "XD" for short. From what I've assessed, it's better than IMAX theaters. The XD screen extends from ceiling-to-floor and wall-to-wall. And the audio is amazing. They use a custom-made JBL sound system which produces an SUPER INTENSE surround sound experience. PLUS they have those luxury Lazy-Z-Man chairs - so you can put your feet up AND tilt the seat back. Cinemark theaters are the ONLY theaters I go to see Action and Sci-Fi movies in the Bay Area. I grew up near Hollywood, and imo, has the best movie theater experiences in the world - so I know what the ultimate movie-watching experience can be like. Cinemark is DEFINITELY up there. Top 3. Cinerama Dome in Hollywood is #1. Universal City Walk in Studio City, California is #2. Cinemark theaters with XD are #3. Give yourself a treat and go see a movie!