Champs Sports, Irvine CA

Great experience, got helped by man his name Trent. By understanding what I need he made it easier for me to pick from my choices and left happy with my purchases.great attitude, very focus person who is paying attention to details and multi tasked.

Thank you Trent and keep loving what you do, I can tell you that will be something big in near future.

Best,
Hamad

Great shoes selection. Needs more associates to help customer. Price is reasonable and competitive with other shoe store.

GREAT STORE IN A FANTASTIC MALL! WE LOVE SPECTRUM! AND DRIVE OVER AN HOUR JUST TO SPEND THE DAY HERE!

Went to do some last minute Christmas shopping and Nolan and Marcus made the experience super easy and quick. They were incredibly friendly and helped me with All of my questions about what they had available and what would work better as a gift.

No one greeted us. Staff was busy with each other in their own conversation. Better off ordering online

Had the worst experience of returning online purchase at this store. Ordered 2 pairs of Nike sneakers online and they arrived quickly which was great. However, didn't like the style on feet so went into this store to return while we were in Irvine. The sales lady first didn't even check how much I originally paid for the shoes and was trying to just refund the current price (happened to be on sale at the moment). Showed her the original online order receipt and she got the price right, however the total refund amount was less than what I paid for because I live and ordered the sneakers in LA County which has higher tax rate than OC. The sales lady wasn't trying to solve the issue or call the manager but expected us to accept the lesser refund amount. Then we had her called the manager up front who then paid out the difference in cash to us. Yet the whole time no apology to us, and the way the manager first spoke to us when telling us how he would pay out the difference wasn't that nice. Why did we have to fight to get back the original amount when we were trying to return unworn items in it's original condition? We've returned online purchase to some other brand name stores in OC many times without any issue, they either refund whatever we paid for or adjust the price of the item to match the total refund amount. Will try to avoid buying from this company from now on.

Kempton was awesome. He was cordial and was the best help I've received in a while. Thank you!