Chaparral Motorsports, San Bernardino CA

Well it was a little disappointed went down there to get some parts but their parts inventory is not what it used to be should I save myself a trip and just order the stuff online myself did get some tires though wanted to graphics kit for one of my bike but they didn't have that either Little Dipper little bit disappointing

Apparently if you call them the last half hour they are open they don't awnser the phone. You just stay on hold for 30 min then get forward to the voicemail

Sometimes stock is low, bikes are overpriced. Helmets are priced reasonable and the manager in that specific department is wonderful. Great riding glove selection. Service and parts can be a pain depending on which representative assists. Overall, it’s worth a trip.

This place has everything except customer service. Walked around gear for over an hour and received 0 approaches or help. Which is why I returned the gear. Not what I needed. The exception is helmet/boot area. Lots of staff in that area but very busy so expect to wait. Give yourself a lot of time.

Mechanics are good. In-person service is ok. 100% impossible to get an e-mail or phone call returned, and I have NEVER gotten through on the phone (waiting 15+ min each time). Complete waste of time

Manuel was there for me when I took my Kymco to them from yucca valley. The amazing thread how great it runs now that I’m back in Joshua Tree National Park.

Customer service is terrible. They don't stock parts for older bikes. Don't waste you time calling, no one knows how to answer a phone.

Don’t order anything online from these people. They take forever to ship. And they don’t send refund. Had to dispute through my bank and eBay. Horrible!

No one knows how to answer a phone at this place. I called three times in one day for over 20 minutes each time listening to a recording and no one answered the phone so I’ll take my $ somewhere else.

Great variety and prices on tires for my BMW Adventure motorcycle plus installation. Awkward after purchasing tires to carry them to the service area, your gear and motorcycle. Also too bad there’s not a decent waiting area with all that space in the store. Plus no free coffee or anything to make it a little friendlier and user friendly. Will probably purchase online next time and get mounted locally. Excellent selection on any off road riding gear, helmets and tires too.

The parts order line a bit long, but I guess that just shows that they are busy, and rightfully so. I need upper end engine parts for my 1100 shadow. Went to Corona Motorsports they searched them for me told me 2 to 4 weeks to get the parts and 1/3 of them were the wrong numbers. Went to Malcolm Smith they told me no parts were available they could get nothing for me, oh well. Chaparral had most of my parts in stock and the rest will take 5 days to get. You do the math.

I had a great experience while purchasing my R1 motorcycle at Chaparral Motorsports. It was a straightforward agreeable deal. The salesman Danny I worked with answered all of my questions and returned all of my calls/messages promptly. He was very helpful. I foresee buying here in the future.

Looked online for a battery for my Harley we had business to conduct in that area so we decided to go in person. Huge store I'd say at least full half block. All indoors and air conditioned thank God. Very well stocked informative and helpful staff. I got a battery better than what I had seen online and for just about half price at $98. So I'd say the prices are good. Also I've been going to chaparral on and off for about 20 years. I highly recommend it!

Terrible experience. Waited all day to get 2 tires on my bike. Installed wrong tire at first. Then correct tires installed after a 6 plus hour wait. On the way home a flat tire. Trailed it back to be fixed. No apology. Now front tire is cupping with approximately 200 miles on it and service will not answer my calls. Buyer beware.

Excellent experience buying our new RZR. Jeff in sales went above and beyond for us! Would definitely recommend buying from them. No pressure easy and simple

Great place for all things powerboats. I ordered a windshield for a RZR, and it turned out to be the wrong size. I brought it into the store and a terrific lady (Brenda) was super helpful. She found my account and order number and took the windshield back. She told me it would take 5 to 7 days to credit the account. I'm sure it will happen as I have a receipt. Brenda is a great asset to the customer service this company provides.