Chase Bank, Thousand Oaks CA

I have been going to this branch for years and I use a few Chase branches regularly but this one is by far the best one! I was just helped by Cory Collins who was professional, efficient, and went out of his way to resolve my problem. I highly recommend him!

The tellers have a very bad attitude. The manager was way worse. The teller helping me was an older woman that didn't seem to know how to work a computer and seemed frustrated with the whole process. The manager didn't care to fix the issue and ended up cussing and yelling then threatened that "I'd get effed up" then called the police and that didn't end up doing anything because no crime had been committed. This branch has very bad customer service! The teller told me I can go to another branch if I didn't like it there and the manager said I can take my business elsewhere outside of chase. I contact corporate and they were shocked!

There’s a line of people with one teller. There are two people inside the glass office to which neither of them are out greeting… I’m not sure maybe that’s not their job? Or they’re 3rd party contractors? Pretty sad, this branch used to be so much better. Online banking is the way to go and it seems the people working here agrees with that through their actions.