Chase Bank, Los Angeles CA

I thought this branch deserved a break from all the negative reviews. I’ve been a close-by resident since 03 (had account since they used to be Washington Mutual) and I’ve never had any significant issue. One less star due to some young teller glaring at me one time on my visit last year (it was so constant, I thought my shirt was unbuttoned or something) and another teller passing ridiculous remark when I asked her some question regarding foreign currency rate. Other than that, money in, money out, barabing - barabang. It’s doing its job.

I made a 1 PM appointment to convert a checking account. The staff had no record of my appointment and asked me to wait because there were other appointments at 1 PM. I left because my time is valuable to me. It is my day off and I am taking time out of my day. The staff there is paid to be there on Saturday. Time is the one commodity that we can never regain. Do not waste my time and I felt like that’s what was going on. By reading other reviews, I should not have been surprised. Respect your customer and their time.

Ana is avery good private client banker.she gave me a lot of help, especially to a new resident fromto China the Los Angeles.

This location ought to close permanently. The customer service is always hit or miss. Why have all these empty desks that nobody sits at, and all these bank teller windows whenthere's usually only 2 people behind the glass and a mile long line? Please put an ATM inside this location.

I don’t like to give bad reviews but bad customer service is all I will say.