Chase Bank, Los Angeles CA

INCREDIBLE EXPERIENCE! I was CHASED by the CHASE manager to the streets! 15 minutes before: After a transaction with a teller from this branch and asking him whom to go with for opening a checking account, he pointed out at a lady who happened to be the Branch Manager by the name Kim. She told me to go to a cubicle and to wait for her after doing some sanitizing of the site. I thought great, what a great service, but not! I was wrong, unfortunately! After entering the cubicle that is when the nightmare began. After sitting down and introducing myself, the first thing she asked me was if I was a US Citizen? I said yes, and then she requested a proof of that. She said that she would not give me any information if I couldn't show her my legal status. All of a sudden I thought I was at the Immigration office. My natural response was.excuse me? What? Why? Her patience was getting poorer when I responded that I just had my CA Driver's License presented to the teller when I cashed a CC transaction. And then her patience went off. She started getting louder and louder, explaining me that she was a lawyer and whatever she was doing was legal, and there was not stop for her legal speech. It was more a lecturing lesson instead of a "welcome, thank you for choosing Chase bank. We would need 2 types of ID, maybe? But not, she was rude in extreme and unnecessary harmful.even saying that I was the one with the problem because my eardrums were very sensitive, after asking her to lower her tone! I hope I hadn't say it though, because things got uglier, she started to yell at me and I responded on the same tone she was already yelling at me. She escorted me out not before telling me with all her powerful full-air lungs that I was not welcome at her branch, that I would never had to return to her bank! Really? All customers and staff members got amazed and disturbed by her manners and I would say ever scared! She even 'CHASED' me to the parking lot. Only when I took my phone to record her, and me being on the street, that is when she stopped. It was REALLY scary! She even had to apologize to all Chase customers at the branch because of the ugly, ugly, ugly scene on her way out behind my back. It is clear that she just wanted to hide her bad temperament and her anger problem, by blaming me for what? What did I do wrong? What? I just really hope Chase handles an investigation and see through its videos the type of anger problem her MANAGER has in this branch. It was not a surprise to see so many reviews in this regard @ the same branch! Chase has a problem in deed, a real one, with this type of management that contaminates the top to the base of the once friendly branch. At the end, I just walked away, and will choose another financial institution to handle my mortgage (not much, but a mortgage). I just feel bad for the people that one day would have to go through this in the future.no matter the reviews or calls to alert of this. God bless and be safe!

I just wasted an hour of my life trying to open a Chase account and it felt like I was going though TSA security screening. Instead of making it simple they made the process unnecessarily complicated. Sticking with BoA.

This bank branch never fails to always exceed with great service friendly staff it is a busy location so bring some patients but you will always get your needs met

Truly a life saver. I really felt like I was an important customer today and they helped me out immensely. Very happy with my experience.

I came in to this branch just now. Friday 1: 15 pm
And was one person using the teller service and was 3 more tellers at that time doing nothing. And the lady there not sure what her name she have Dark hair. Young lady. Very rude. Instead of servic the next customer was me and one more person. Was waiting for like 10 min.
She said please wait and put up
The sign that says sorry I am busy go to the next window. Not sure what customer service is that

It seems like you have to fix all problems with wrong transactions by yourself. Really bad experience

Horrible service - i have been a business and consumer banking customer of chase for years.

I needed a document with one signature notarized yet one of the bankers had the time to explain the policy on their notary policy instead of just having me speak with the person who could do it.

I guess not every branch is held to the same standards.

Chase is undergoing the same kind of changes the retail industry does. With most people doing 90% of their banking online - the physical banking locations seem deserted and understaffed. That however is no excuse for the lack of banking knowledge most of the staff displays. I remember - not that long ago - that Chase had real business bankers and educated consumer bankers. Now it feels like they hired the worst staff from Circuit City.

Very understaffed. Only one teller was working; Chase needs to hire more human tellers for this branch.