Chico True Value

This is a great spot for your handy needs. They're all really helpful, the electrical brand they deal is way better quality than the big box brands, and the new location is centrally and conveniently located. They're going to take a dent out of my Home Depot purchases for the "smalls".

Great inventory. Great prices.
Great Customer Service!
The Old Fashioned kind!

Why would you not accept a 100,00 bill to complete a 6.94 sale? Clerk stated I would have to spend 30.00? You lost a sale!

They greet you with a friendly manner & it dose not take them that long to help you out if you need it

Walk in the door, the sales clerk asks what I am looking for, finds it, and carries it out for me after checkout. Can't beat that!

Update 6/9/2023:
After my experiences with this store, I would not recommend them. But they may have the products you need. So you can give them a chance and decide for yourself.

3/01/23:
I made an online order and pickup in store from True Value's competitor across the street. I mistakenly went to True Value. This review is for what happened once I was in True Value.

The customer service was lacking. I felt some of the dialogue from True Value's employees was out of touch with the situation. As I was leaving the store, one of the employees made fun of me and said "whoops, " which was dismissive and utterly poor customer service. Maybe it was intended in good jest, but the employees failed to establish a good rapport with me at any point. So for them to make jokes on my way out of the store was ill-timed and not well received.

A more professional way to handle the situation would have been to say that "Ace Hardware is across the street. Sometimes people mix up the locations. It's not a problem. Hope you come back again. "

But that's not how it was handled. The employees came off as disinterested, pre-occupied, unhelpful.

I'm not sure who the manager was, but there was a woman in the office who seemed too pre-occupied to provide customer service. When one of the other two male employees asked a question about my pickup order, the woman seemed confused or displeased with the situation.

Don't have as much items as aces across the street but the cashier's are very helpful

They really take care you here usealy have what the big hardware stores don't have. I would try this place first if you have a odd item to fined

Receipt in hand for unopened items. No return or even store credit. No conspicuous sign anywhere. Horrible customer service and ridiculous pricing

I am a small business owner and wanted to browse around a bit, didn't have anything I particular that I wanted but planned to spend at least a hundred dollars possibly more.
I am all for supporting the smaller local businesses but I was disturbed to say the least that I was profiled do to my ethnicity (black). The moment I walked in I was followed by two different employees and when I asked one of the men why he responded "I don't trust your type so buy something now or go somewhere else"!
I was in shock literally to be treated like this in the town I grew up in.
Not cool, not professional, not a place I will recommend to anyone. I guess you have to be white to get good service.