Children's Health Center, Fresno CA

Don't be late to your appointment or you'll be sent to the back of the line or be forgotten I was three minutes late for my appointment time cause there was no parking available had to pay to park on the other side of the building and waited 40min after signing in to get check up and another 3hr to get check by the doctor they left me and my newborn daughter hanging and it was one hours pass closing time too we were the last of the last patient the whole building was lights out and dark outside when we went home worse thing was my daughter had to skip her three hours feed cause I thought it was going to be a quick check up so I didn't bring formula she was crying her eyes out the doctors show up at the last minute saying they where busy helping other children excuse excuse excuse no one was there and all heard was the nurse talking amongst them self about movie and what not to confirm I was the last one I walk around the office making mockery face to them and then finally exiting the dark building with no patient other than me and my newborn this is my second time coming here and it's going to be my last don't waste your time and money to this office

If u have something to do after ur appointment cancel it u will be here hours apond hours screaming kids and in a room for hours my appointment was at 1: 20 it's not 4: 00 and I'm still here waiting for yet another dr to come in.last time I was here til 5: 53 when they close at 5 it's sad u have to spend all day just for a dr to see ur child for 3 mins

They could have a better routine or order of things because an appointment that should take 30 minutes to an hour is taking two and a half hours I had an appointment at 10: 00 in the morning I did not leave until almost 2: 00 in the afternoon that's freaking ridiculous then I tell them over and over every doctor's visit I give them the same answers to the same questions my pharmacy my information and they still sent my medication to the wrong pharmacy they're parking is ridiculous they need to re Evaluate how they take patients and give care: : example a quick check up with no issues or concerns you're just taking their weight and all that stuff it should not take me to 3 hours sitting in a doctor's office waiting for a doctor to come and do that stuff that's a 30 minute to an hour appointment right there especially if I have no issues or no questions or concerns

My son had a appointment at 9: 45 in the morning we did not leave until 12: 40 in the afternoon!

So today, My daughter originally had an appointment to be seen in person with Dr. K Ongaigui at 3: 20 p.m. 02/22/2021. Now due to the fact that my other daughter being as an infant 3 months old. I had no one to watch her so therefore after two attempts of explaining my situation to the front desk and personally with the doctor myself via phone in regards to my infant having a slight fever and having a congestion would make it difficult for me to bring her along to her sister's appointment in person. I didn't want to expose my infant since she was feeling sick as it is.they as the doctor and the front desk both finally agreed to have her appointment for today be a virtual appointment. Now the issue about today's situation is the fact that it's past 3: 20 p.m. And her doctor nor the nurses never bother to call me to get my daughter checked in for her appointment. When I had checked on her MyChart app it had shown her summary of today visit.which got me upset because there was no reason for that to show up the summary of her visit. This is unprofessional and disrespectful because I have been told countless times today, five times to be exact that the doctor will call me back because they're running a bit late. Since 3: 20 p.m. I've been waiting for her doctor to call for a virtual visit with my daughter and yet here I am I called back and the front desk chick told me that the doctor is out for the day! This is completely disrespectful and unprofessional and intentional that the doctors themselves want to lie about having seen my daughter today when they never did! It's unacceptable!

While there are several good reasons to consider going to Children's Health Center, their connection with the hospital being the biggest one (edit 5/23/2020, no longer the case). There is one EXTREMELY GLARING problem, and that is time management, and possible vindictiveness.

Now, I understand that you may have to wait to see a provider, especially on a busy day. This is not what the complaint is about. This complaint, is about what has happened so far today 10/01/2015 as I type this waiting with my son.

We had an 8: 30am appointment with a neurologist. At 9: 15, I calmly asked, knowing that it will likely still take some time, if they might have an idea how long the neurologist will be busy so that my son and I (or at least I and rushing back) could get some food from the hospital's cafeteria as we had to have a small breakfast trying to get his sister to school on time then getting here. She called into the back and discuss it with them, and tells me that they will be calling us shortly. As soon as she says that, they call us into the back.

I figured, alright, here we go. We are in the room by 9: 20 and were told that we'd see the provider in a few minutes. At 10: 25 I complained about the fact that we'd been in this room for over an hour and not seen anyone. They told us we'd see a provider in about 15-20 minutes.

It is now 11: 00 as I write this, and we still have not seen a provider let alone the neurologist. Yes, I realize they may busy, but we were asking about having time to get food, so we are shoved into the exam room where we cannot leave or lose our appointment, instead of us staying in the lobby (or right outside the lobby to eat) during that time. Because we asked, because we tried to be considerate, because we just wanted an idea of how much time we had available.

This is ridiculous. We should not have to wait in the exam room for coming upon two hours after waiting in the waiting room for almost an hour. We could have eaten and come back TWICE, and no one would have noticed were it not for the auto-locking door. They should NOT have brought us into the exam room when they had no intention of seeing us in a timely manner.

We were not seen until 11: 30, and not released until 12: 30. I do understand that times get busy, but this is uncalled for. We should not have been called back to the exam room if they were not ready. This is completely unprofessional. My son missed school because of this appointment, an appointment we nearly walked out on and call a lawyer because of. However, had we been told it will still take a long time while we were in the waiting room, we'd only be annoyed at this moment as our bellies would also be full.

The nurse that took my child’s vitals gave inaccurate information on what vaccines are mandated by the state of California for school attendance. Should an LVN even be giving this information? Especially an uneducated one? My child had a blood test run and I was told that I would get a phone call if anything was abnormal. Two days later I went to pick up a script for him and was given another medication by the pharmacist for a disorder. No one called me to inform me of the test results. I had to find out from the pharmacist.

I want negative star option. But any ways. Horrible experience more than 3 hours waiting. For only 15 min. To seen a doctor. They put 5 patients at same time to app. So I don't recomend this stink clinc