Children's Primary Care Medical Group Carmel Valley

I had a great experience here for years with Dr. Tolba. Ever since he left for the Encinitas office my experience with taking my child here has severely declined. First of all, I feel patients are rushed in and out here. It feels like an assembly line. When I presented concerns of anxiety in my son, who was sick at the time, the doctor basically just said, ‘he has a virus. ’ The nurse practitioner here was much more caring and took at least a little bit of time to listen. Fast forward several years and my son is sick again. I’m told by the nurse practitioner it’s just a virus again.thankfully I pushed for labwork (I was not offered for him to get labwork) and turns out he has mono, even after I was told he probably does not have mono, based on his symptoms.
After all that, I was told he’ll probably be better in 6 weeks. Wrong. He’s still recovering after 2 months. The part that bothers me the most about this practice is the disorganization/incompetence of how the office is run. I switched my son to my doctor at Sharp (much better) and my doctor requested his lab work from CPMCG several times. She heard nothing from them. I contacted them and was told through My Chart that they would be working on this. Days went by and I finally went in person to the office in Carmel Valley. They tell me that I need to sign a release form! Helloooo.why didn’t some person with half a brain tell me this the other times I called/emailed through My Chart? !? !
The incompetency and lack of communication is pathetic. My doctor had to wait day and days on end to get lab work for her to assess my son’s mono thoroughly. My dr at Sharp requested to meet with us and she spent 30 MINUTES listening to his symptoms with mono, giving advice, and taking notes! This is what a doctor should be like!
Lastly, a few days ago I get a call from another person at the office, who tells me I signed the release form only over to myself and not to my dr. (This is after my dr.has already received the labwork!) The lack of organization is astounding. I told her I was completely confused, as the lady at the front office had me fill out release forms to myself AND to my doctor and I remember her looking over my paperwork carefully to make sure I did everything correctly.
Oy Vey! I rarely write reviews but I had to let others know. Find another doctor for your child who will take some time to really understand the problem. Find another office with competent employees and organization in place.

Saw Dr. Aleen Chin and we absolutely loved her! She was caring and super nice! The nurse was amazing too!
Would definitely recommend her!

The wait times are 40 mins or more even if the doctor is running "on time". The staff clearly doesn't care and have no accountability.

Great staff and customer service. We see dr Fishman. Wait time usually no longer then 10 minutes.

We never wait at all. There is a short wait once in the room. This has been life-changing for me and my family, after using the Kaiser system for my first child. No need to go to an emergency room because they can't take me in time (we used to wait all day for an appt with Kaiser & their urgent care sometimes trying to schedule us at 9pm after my child's bedtime). Not so with Children's Primary! When I had my 2nd as a newborn I recall them getting us in in 20 mins (we only live 15 min away). This was a dream! They even have walk-in and after hours! We have seen 2 doctors here and loved them. Very knowledgeable and caring. Doctors that like kids!

Wait time is always 40 minutes or longer. They do not keep track of test results resulting in my child being hospitalized for 10 days. The billing personel are awful and try to collect beyond the EOB. There are better pediatric groups available so avoid this group.