Chrome Hearts, West Hollywood CA

Terrible. Called to say I would be late for my appointment and drove 4 hours. Now they are saying I can’t get it because I was a bit late. Never come here they waste your time and are arrogant. You would think wanting to spend 7k plus on your first visit they would be accommodating.

I DROVE 4hrs + just to be told I can't come in & shop, b/c I didn't have an appointment, but I told them I'm only in town for the night, the lady was like oh well we can't help you. I went to the Malibu store instead, sales guy wasn't all that friendly, but I purchased A shirt anyway, wasn't allowed to try on, so I couldn't buy what I really wanted, just settled for A shirt, b/c I drove so far.

Price not worth the hype, can't even return for credit only store credit, not planning to return here again.

I been trying to make a appointment they make it difficult just to get a link can someone tell me the link please

After getting an call for the appointment, end up still having to wait for 4 hours to get one item. Not worth the wait unless you are planning to spend your whole morning waiting in a line in the baking sun.

Love the Store
We didn’t even know it was there it’s so hidden
Super nice staff and security
Great experience
Beautiful store

I had a great first experience at Chrome Hearts. The staff was extremely helpful and were pleasant people. Love my ring!

The staff was really nice. An employee named Jeremy offered free water. When I couldn't find a big enough chain for my house cactus, an employee whose name is Rick told me about Ben Baller. He does great custom chains that can spin and they got great vape pens. Thanks Jeremy and Rick, you guys made my visit to Chrome Hearts special, I will definitely visit again.

First time I visited the store. The store is really unique. The entrance to the store is what amazed me the most. You have to go to see their stuff. The employees are very friendly as well.