Citibank, Encinitas CA

My experiences with this bank and branch have been very poor. First had access to all my money cut off for no reason. I had to physically go to the branch to get access restored. No one could tell me why I suddenly had no access to my money. Today, I was told by customer service that I would have to go into the branch to complete a transaction. When I got there they told me that they were unable to complete the transaction at the branch. I told them that customer service just told me that they could do it at the branch, and they still declined. I asked if we could call Citibank customer service and get verification and the manager told me, "NO. " I also live 25 minutes from the closest branch, so it is a MAJOR inconvenience for me to have to go to the branch. I'm pretty sure I am done with Citibank forever after this one.

Thank goodness I don’t have an account with your bank. 15 calls after trying to get in touch with a live person. I even called a branch in desperation - it unbelievable. I finally got a hold of a single agent and now I’m transferred to an agent for further information- 15 minutes wait time. The worse customer service I’ve seen EVER.

The people in this branch are awesome.they have helped me with all sorts of financial needs (setting up CDs, exchanging foreign currency, wires, etc). Also, citibanks web app is great.

They hang up the line when they answer (x2). Third call they forwarded to the call center. No assistance offered.