Citrus Garden Apartments, West Covina CA

Have lived here for 4 years and love the place, construction has happened but it has improved the place. Staff is professional and fun to interact with. Luz is a lovely. Maintenacne is great and always come on time when i need anything. Definitley recommend. Don't judge by the other reviews, see for yourself.

The staff talk very rude and we just moved out because of staff behavior and the kitchen is also very conjusted.very bad space for living.don’t think to move in these appartments.

Staff that work there are friendly. They are on top of cleaning the property and keeping it nice. The management is amazing, help comes when needed. The staff is patient with customers and are professional. I highly recommend this place.

I just called to leave apartment and the lady who picked my call she talk very rudely and very bad …don’t think to move in this apartments

Staff are really nice and professional. They really showed great care with tenants during Covid. Citrus gardens is a very comfortable place to live. I like it a lot. I want to giv a shout out to Jackie, the manager for being so supportive during everyone’s challenges during Covid. Thank you Citrus Gardens.

Staff behavior not good and they lady in front she doesn’t how to talk and apartments are also not good and the restrooms also stuck every day

The Apts are decent however if you have your bedroom window towards Cameron you hear lots of cars street racing at 1am 2am with those annoying loud motors not the buildings fault tho. The only negative I have is the kitchen space which is beyond small hardly any counter space literally. I cook everyday so for me it's frustrating. I'm like a samurai trying to juggle everything making sure my food ect doesn't fall off the counters as I cook what I do is place certain items over my stove if I'm already using the tiny counter next to the stove, these kitchens are definitely not for people who cook daily to feed a family, they are more catered to college students or for those who simply don't don't cook at all and they order take out everyday, then your ok. That's my only gripe with these apts everything else is fine.

The building is good but kitchens are small with little counter space for a person that cooks daily its tough hate electric stoves but that's what it is here. We upgraded to a bigger apt in the same building which I'm happy with its bigger. However we where only one year at the previous apt we had new carpet but when we left they stuck us with a bill of 600 for brand new carpet replacement when the carpet wasn't torn or damaged or with irreversible stains either, all it really needed was vacuuming carpet was in good condition because we didn't do it a few days prior to moving, we actually kept a gate at the door not even our dog was allowed in our bedroom! We tried hard to keep our carpet as clean as possible but when we left the crew that comes in to fix ect made a mess of the carpet and they stuck us with the bill. So that's why I'm giving them a one star. The location is great everything is close by however there's no parking for guest and they have to park a block away or more depending on the day they come. Before renting here do your homework and compare your pros and cons.

This review is as fair of an assessment I can give as a tenant living here for 3 plus years.

The period prior to 2019 was positively a good experience with very little challenges if any.

In the interest of fairness the below comments specifically is applicable starting 2019 period.

1) Office staff is unprofessional and extremely rude once you move in and are not customer centric at all in addressing your concerns as a tenant. They are good while making the sales pitch for lease. Beware of this bullish tactic.

2) Year long property construction projects for which you will have to compromise your time away from work hours and energy to facilitate and adhere to apartment rules and regulations. The property is extremely old and has its fair share of problems.

3) I have been parking outside the apartment complex on streets and risking my cars safety since last 5 months every other week based on directions given by the apartment management to renovate the parking structure but no reimbursement expectations for the monthly parking fee which is collected anyways. Many fellow residents are bearing the same brunt and have expressed their discomfort and concern over car theft and vandalism acts in the neighborhood. As a premium car owner it is extremely worrisome to park the car outside overnight for weeks in a row without losing sleep over it.

This post is cautionary based on my experience alone. As a paying customer and tenant I feel that future residents need to be informed. I will be looking personally to move to a better apartment nearby post my lease expiry. I would suggest until the management doesn't change to take your time and money elsewhere.

The place itself is quite nice, but the elevator is by far the most dysfunctional part of the building. I do hope it gets fixed later on but for now, visitors will have to use the stairs

No body will help for the maintenance, I send a request about shower room flooded, no body helped until few days my closet and my room also flooded with the water damage a lot of my stuff.
This is for sure the worst apartment I ever leaved, their staff does not work properly and missed my information, and after I move out more than half year, they request a debt company to ask for you last utility fee? Which I never pay my rent late and never received any notice for that, I don’t even know how those amount come from.

Jack the graveyard security has amazing hospitality and is a positive addition to the property.

I used to live in this apartment when it was still under the Sunset Apartment that was taken over by Citrus Garden Apartment management. Around 2017, they made a significant renovation that possibly caused me to develop my breast cancer due to the toxic from this old building. There was also poor ventilation inside our apartment. I was forced to move my whole family away to a healthier environment. I gave the management a 30-day notice and asked for consideration. Just few weeks after we left, I decided to check our old apartment if they were able to rent it out. I can see from the street view that it was occupied, but the management still decided to report me to the credit bureau that added to my stress while I was battling my health problem. I believe in Karma to those who run their business with greed.