Citrus Motors Kia, Ontario CA

If your a first time buyer go to Justin. Very helpful person to get the car you need. Straight up with you and gives you the info you need!

This was the best interaction with a dealer we could've possibly had! Justin really tried to give us the best deal we could get and Luke made us feel so comfortable getting around the car. Never had that type of experience before. Luke definitely knew what he was talking about. I felt like I really knew the ins and outs about the SUV I was purchasing by the time we left the lot. We really left feeling like we made new friends. Baby Jesse says thank you guys!

Very nice personnel.
Waiting room is large couple of TVs adapters for charging. Complimentary Coffee and Tea and Goodies.
Plus right now they are hiring and they are willing to train!

My family and I were very please how Rachel explained everything about buying a new car. Love our 2021 Sorento and of course Luke who showed us how all the gadgets work in our new vehicle

see you guys in 2 years.

Ceasar and Sandy helped out in learning about the Kia Stinger, Test driving, and the rest of the process. Citrus motors Kia did a great job and it was nice to receive such service thank you.

Recently got a Rio S from this dealership. Rachel fought hard to get me the deal I wanted, She will go to bat for you. Luke was very knowledgeable and made sure all my questions on the various models were answered. Great teamwork. I would recommend buying from this dealership.

Sandy is the absolute best for sales! I recently went in to get my first ever car and she was so helpful and kind. She talked me through everything and let me know all my options. She never has the pushy salesman attitude that other dealerships have not to mention she was so patient! If you go, make sure to request her!

Props to the management at Citrus Motors Kia! Justin and Brian were great and your team really sticks to your no pressure creed. Justin really worked with us at chomping this monthly payment down and Brian was really knowledgeable of all your vehicles' features. Greatly appreciate the service and were hoping to have a longstanding relationship with this dealership.

Rachel was wonderful. She was Helpful and straightforward during the negotiation. No games. She was very friendly and I appreciated her calm professionalism. An overall very good experience.

Never have I ever had a better experience in a Car dealership then at Citrus. After 5 long weekends of looking for our new car, we finally came to find Citrus Motors Kia. Right from the get-go they were the friendliest people that we had come across working for a dealership. The week leading into the weekend my Girlfriend had been in contact with Luke. When we arrived, we asked for Luke and let me start by telling you, if you have any questions about any features or engine specs of any car on that lot, then Luke is THE MAN for job. He is very knowledgeable; he doesn't start by try to "sell" you a car by rather by going over every precise detail of the vehicle, something that unfortunately no one else had done. He made sure all our questions were answered even made friends with my 1-year-old. From there we went on the meet Justin, who helped us with the financial side of things. Which went as smoothly as you can possibly imagine. Justin was up front honest from the beginning, and we were able to work a deal for our new Sorento.
Thank your Luke and Justin for making our car shopping experience the best we’ve ever had.

Rachel and Dallas were great! They were very informative, fun, and efficient. Dallas is extremely witty and makes the transaction fun. Rachel is sweet and calming in this anxious moment. I highly recommend shopping here.

Best car buying experience ever! Justin was extremely helpful, a pleasure to work with and got me the deal I needed. Luis was fantastic as well. Thank you Citrus Kia and especially Justin and Luis!

My experience at this dealership was top notch. Damon was excellent and worked through a multiple car/truck options with us (we were undecided on models). Sales process was straight forward and signing was quick and painless. Would definitely buy another vehicle from Damon and his team.

My experience at Citrus Kia has been exceptional. From the minute we walked in and greeted by Luis, who went above and beyond to showing us the different cars we were interested in, but he spent hours answering our questions. Justin was absolutely wonderful with financing and went the extra mile to make sure we were comfortable with the buying process. Luke delivered our car to our house and he was absolutely great with showing us the different features of the car. He was outstanding. Overall our experience at Citrus Kia was fantastic from the start.

Best experience I've ever had at a car dealer. Was immediately greeted by Luis who showed me the vehicle I was looking for. Once I chose a vehicle, I went inside and spoke to Ernesto who broke down pricing for me. Both Luis and Ernesto were very informative and I was never pressured into anything. Very happy with my purchase and I would not hesitate to purchase another car at this dealer.

Got our first car with Brian! He was super nice and easy going which made the experience so much better. Thank you Brian for getting us the one we wanted and working with us! 10 so happy with our experience!

Called to inquire about buying a new telluride and the phone rang and rang. Finally someone answers and then hangs up before saying anything.

I had an awsome experience at citrus motors kia. Cesar helped me look for the right car I needed. He is an honest and trustworthy salesman and helped me buy the perfect car. I love my Dodge journey. Thank you so much Cesar. If you need a new or used car I highly recommend
citrus motors, ask for Cesar, he will help you find the right car for you:)

WE WERE HARD-SOLD BY A SOFT SELL
To skip this review's details even though they’re juicy, skip down to THE SECRET

You’ll notice right away that something is weird at Citrus Motors. We had just dealt with multiple “traditional” LA dealerships which made the Citrus Motors weirdness stand out even more. When we arrived, Luis came out smiling. That’s not weird for a car salesman. All car salespeople smile—or they’re supposed to. It’s in the training. I’ve been in sales and the Sales 101 manual states that “customers buy from people they like, ” right? So, when a salesperson speed-walks to me with a forced smile and a “How’s your day going? ” it feels like an attempt to turbocharge our relationship’s growth when going easier on the rapport-building pedal would be more comfortable for me.

We called Citrus Motors earlier to see if they had the car we wanted. Luis said he thought they might have one despite his computer showing none. We waited while he ran out to the lot. He had one but that it wasn’t our preferred color. My wife was concerned she might not like the color. Luis did his best to describe it but didn't hype it and made no promises. We arrive and he had the car shade-parked at the showroom front door. He reviewed the basics then he handed us the keys for a test drive and suggested a route. “Take as long as you want, ” he said. That was weird. I thought he'd need to go on the test drive to watch and listen for buying cues and to squash any concerns. I thought he'd use the test drive to say, "… I know this car so well because I have one parked in my garage at home. " None of that happened. Weird.

Citrus Motors’ location is a huge test-driving advantage over LA dealerships. There are plenty of nearby smooth-paved roads with wide lanes, broad curves, and numerous large parking lots that are abandoned on weekends. These made testing the vehicle’s turning radius and parking ability more comfortable and safer.

The car passed our test drive and my wife decided that the color was beautiful. When we returned to the dealership, Luis referred us to Ernie to discuss a deal. Before making an offer, I asked Ernie if there was anything he could do at all on the price. He said, “Let me check with my manager. ” I thought, “Oh boy, here we go with the back and forth. ” I was wrong. Ernie came back in less than 2 mins with a generous offer that was within inches of the counter I had planned. We took it. Earnie remained as friendly and upbeat as before even though I wondered if his commish had taken a hit. In the office he presented some additional options and extended warranty info, explained each thoroughly and asked only once if we were interested. So weird. We got no pushback on any item we passed on. Almost freaky. We went to lunch while Ernie took care of the paperwork. In about an hour he texted us saying everything was ready. We returned, Luis gave us a complete feature review of the vehicle, and we were on our way in only 2-3 hours with our clean, gassed up new car. Amazing.

THE SECRET
After the deal Luis confessed to us that Citrus Motors has moved from commission-based sales to an innovative bonus program that removes sales pressure on customers and rewards salespeople for completing tasks that enhance customer satisfaction. My God, I KNEW something was weird. We felt it the moment we stepped onto the lot. The chill vibe, lack of exhausting dickering, emphasis on educating and satisfying the customer, and the paperwork efficiency made sense. Citrus Motors has broken from the “car sales” stereotype. I hope this approach succeeds and rewards them because this purchase was a pleasure. But what about long-term profitability for Citrus Motors? I’ll just say you'd have to hitch my wife up to a team of Telluride's to drag her away from Citrus Motors for our next car purchases. I’m not sure, but I think that sort of loyalty might be any dealership’s fantasy. What I AM sure about is that Citrus Motors is totally weird. You really should go see for yourself.

I had the absolute best experience with Rachel and Luke! Rachel was so easy to work with and patient during the entire process, not to mention incredibly friendly and genuine. Luke was efficient and informative: I felt completely comfortable after his thorough tutorial on how to maximine the car's technology. I LOVE my new car, and would highly recommend Citrus Motors Kia to everyone! If you want a casual and pleasant car-buying experience, this is the place to go.