City Appliance Sales & Service, Lompoc CA

Hired City Appliance to install new washer and dryer units. Installer, while nice, read the wrong instructions and after several hours had to leave with the job undone. Returned a second time and again had problems following the installation instructions and left job incomplete. Had to return a third time to correct his own setting error. Then Elizabeth had the audacity to try to charge me for the extra installation time! Look in the mirror and own up to your mistakes! When I protested paying extra fees to make up for their incompetency, they retaliated by breaking a contract to install another device. This firm doesn't care about customer service.

These people are great. Friendly service, great deals. I reccomend going to this business. SHOP LOCAL!

City appliance has been doing our installations on our custom homes for years and has always provided exceptional service and quality installations. Schaefer Custom Homes.

They are amazing here! The service was exceptional. They walked us through the different options and explained everything in wonderful detail. They came out to the house to make sure they would fit! Because we bought a washer and dryer pair they did the installation for free! I am definitely going back when we are ready to upgrade our other appliances.

Liz you are rude and unprofessional. Am I not a valued customer because my property manager is paying for the services? The job should have been done by now. Either you want to do the job or not. If I were paying for the service, I would have already went somewhere else. It is difficult to get appointments because for some reason you are always booked. I have to assume it is because you are putting me on the end of the list because I am not paying for the service. The process has been seriously slowed because of the miscommunication between you and the Hinkens Group (Julianna). Juliana has blamed everything on you. I have the emails to prove it. Your installers are great, but as for everything else I am not satisfied with your services and how you speak to me. If it were up to me I would let you keep the dishwasher. I will not be recommending you to anyone.

They were not able to fulfill my my home warranty contract. Service could not be accomplished in a timely manner!

I have used them for years to repair my appliances (oven, clothes dryer, dishwasher). Very professional and very helpful! Honest quote with what is wrong and best fix for your money. New showroom is A LOT nicer and great selection (prices are comparable or better than home depot - and better service)
Highly recommend!

We went in to buy a dishwasher in wall stove and microwave. We decided on the dishwasher and microwave they had and were looking at the in wall oven. They were a few hundred over what Home Depot sold it for and I was gonna buy it if it was only a hundred to two hundred over. It the lady said no “ go buy it at Homedepot “ so we went to Home Depot. I had figured we would pay a little over what Homedepot prices were but wasn’t ready for the response we got for wanting a little lower price on the over and we were gonna pay the regular price on the dishwasher and microwave. Buy local but be considerate to local buyers too.

Worked for these folks for a few years. Because of them, I am a good appliance installer in Oregon today. Thanks for the great training. Couldnt have been as successful as I am without this great family owned business.
John Loveless

Crooks, your repair will always cost more than a new washer with them. Then they'll "junk" yours and you have to buy a new one.old hustle.and the woman who I caught lying about where my washer went within 24 hours of me deciding to not fix it, somehow thinks it's ok to start screaming at customers when she takes your property for parts. I never needed them to have someone pick up my still working/running washer to junk. Had to wait for the police to come, after she screamed at me and I told her she should call them. Totally unprofessional, and as far as I'm concerned a complete scam. You drop off your washer, that is fixable, they tell you it's going to cost more than what the washers worth, you "Junk" it, they keep the still running parts, or get to fix it resell it to another customer, while you can purchase a used one from them. The first qoute, was way less than the second qoute. $40 was the first qoute than $200 later that day, before have the "Junk" man take off with it within 12 hours to take it away. I would not recommend taking anything here due to how unethical this entire business practice is. I would gladly sue them, but it's just not worth my time or money at this point. However I have contacted the BBB, and the police totally understood why I was upset that this place took my grandfather's property without consent from him. Terrible experience, and basically cost us 25 bucks for them to take our washer, that I dropped off and didn't even get a chance to pick up!

Since I've got way more time then money i have fixed all of our washers and dryers for years now and. I havent ran into one i couldnt fix.i've got all the parts to do the repairs my self.they have even give me a few minutes of advise on what ever modle ive worked on they have a nice selection of used. And new appliances in stock so yes they have been quite helpfull