City of Riverside Public Utilities

Unfortunately staff seems to beat around the bush in not knowing or helping out.
City Hall sent us to Public Utilities for our address situation and Public Utilities didn’t help.
Right now, another instance is…we called to connect electricity on a vacant place. Utilities said to go with paper work stating we’re the owners. We go in. They said collections is closed. (Prior tenant has a due amount and we need to be cleared from collections stating it’s not us with the due amount.) So staff in the building said to call again and since I have an account with Utilities, I would have my electricity in my vacant place activated “in no time”. I give a call and nope, collections needs to clear us. So just going around in circles again. We’re trying to activate electricity on a vacant place that is being remodeled. Sighhhhh Just sharing it’s not unusual but be patient and it will get done

Cashier Schi at the front desk was very rude and he needs to be fired immediately.

Today Riverside utilities did an install at my neighbors property and damaged my driveway and property by running the equipment across my driveway and yard. Horrible customer service and zero professionalism!

After calling customer service today at 230pm and making the required payment, they assured me that my power would be turned back on. I had my sons game at 530 and assumed it would be on since Marcella reassured me that it would and it is still off. I called the emergency outage number and spoke to Jason who was unable to help reconnect. I may have to throw all my food out and with my kids state testing tomorrow, we have no power. The customer service agents were pleasant but not efficient in follow through.

Inspector demanded $4,000 in payola to activate my new solar system. Corrupt to the core!

One hour waiting for someone to answer the phone. Now you call and no dial tone. Someone must have disconnected their power
Pretty bummed I’ve been trying for days to get ahold of someone for a few weeks now.