City Sports Club, Richmond CA

The patrons at this gym are what make it bad. No one respects the equipment. City Sports in Berkeley has perfectly racked dumbbells every time I visit. The dumbbells at the Pinole location are strewn across the gym and never racked in their respective locations.
The patrons destroy the bathroom as soon as the doors open. I feel bad for the custodian he is a hard working sweetheart.

Lot of ego lifters here.

In by 8: 15 am and out by 12: 30: yoga, zumba, stretching, weights and swimming laps for an hour, then jacuzzi and sauna.

The club here is not the cleanest. It was better. It’s missing equipment and a seat in the locker room for years now. The most annoying is the allowance of groups using external speakers to play their own “music”. My noise canceling headphones can’t even compete.

Staff is extremely rude and disrespectful, that is my biggest concern they can easily ruin your mood especially when you are looking forward to fun workout, city sport’s management please train them better and teach them positive customer service skills.

It's obvious there's a new team, place is cleaner.
Love the PSA re clean up after yourself and returning the weights to where they belong.
My only complaint is the loud talking on the cell phones.

Worst establishment ever! Again, no one was here today at 5 AM to open the place. Many people standing outside again. No one ever comes on time especially on Fridays to open up the gym. Not only is it nasty and dirty, we also have to contend with employees, not coming on time to open up at 5 AM! Management never ever does anything about this, never a resolution. These people don’t care about folks that pay their money to come to this gym. Don’t waste your time joining you will truly regret it. I would give this place a zero, but it’s not there, so I have to rate it at one.

Not as clean as other local gyms despite charging a premium price. Manager blatantly lied about "not knowing" you could apply through ActiveFit and Direct to save about $20 a month, in an attempt to get me to pay more. He was rude when I didn't sign up through his offers and asserted he'd worked there for years and never heard of such a thing. Needless to say I walked in the next day with my $28/m membership vs their $50+ with $100+ signup fee. Funny how the lady at the front desk mentioned my Active Fit and Direct was cancelled when I went in for my last day and was very condescending. Further proving all the staff definitely know you can get a cheaper membership

Equipment goes several weeks without maintenance. There is only one of these leg machines (picture) at the club and it has been broken for over a month.

I joined City Sports about a year ago because I was looking for a pool to swim laps in affordably. Well, City Sports is affordable, but it's also the most disgusting pool I've ever been in. I'm embarrassed to say that I did it for as long as I did. I stopped using the hot tub pretty quickly. The last time I got out of the hot tub there was some gross white chunky stuff on my bathing suit. When I brought these things up to the staff up front, they were generally unresponsive. My final straw was two weeks ago—
I came in to swim and saw that the pool was pretty crowded. There was only one lane open, so I hurried to rinse off and grab it. As I'm rinsing off, a guy walks by me wearing all of his clothes, hair full of product, and just hops into the water in that open lane.
I've seen folks dip their sweaty, unwashed bodies into the water a million times, but this was just too much.
Clearly, I'm bonkers because I decided that I really needed a workout and to just get in anyway. After two laps I had to get out. There was dirt and debris floating around in the pool. A bloody bandage, and just so much.gunk! I tried to bring it up with the girl at the front, but she literally just looked at her nails the whole time. I asked if she could at least tell me when the pool would be cleaned next and she rolled her eyes and said she didn't know.
After learning about those two people who died after taking a hot tub in Richmond, I realized it's definitely not worth the health and safety risks to come to City Sports.
I encourage anybody to seriously reconsider before swimming here.

The gym is nice but that’s the catch… I use to bring my friends by just adding them to my guest pass without a problem but now they require you to sit down and go through a whole presentation while they try to up sale you on different packages which people on a guest pass just want to work out but yet they have to go through an unnecessary process… it’s a bummer to because it never was like that prior to August 2023. And they say it won’t work because they need to “activate” the guest pass by going through a schedule appointment which is a lie because the old system was never like that so there is no valid excuse for it. It’s just a scheme to advertise and up sale folks who wouldn’t otherwise care unless they wanted to inquire more information on what the establishment offered. To be honest ever since I started my membership off and on since 2021 the whole concept of the “for profit” mindset city sports displays hasn’t changed even with new management. I will give credit where it is due in saying I’ve had some of the best basketball runs at city sports and I hate to cancel my membership for good but it’s just ridiculous the way they runs things. Their pretty stingy on membership cancellation too… Planet fitness and all the other gyms I’ve been to (which is over a dozen at this point) don’t push it on potential members unlike city sports does. If you’re looking for basketball runs 24 hour fitness has great potential for that! Otherwise from that I hope that city sports reconsiders a lot of their outreach approaches.

The sellers, they contacted me to offer me a promotion (it is not the first time that I have been deceived that they scam me) which was a family package 2 adults and two children for $79 per month, initial payment of $25, I asked several times to the seller if it was not a lie, he told me no, I asked him until when is this promotion, but he told me this week, I asked him several times it has to be today Sunday August 6 he told me no that in the week, I told him it's fine I will arrive on Tuesday, today Tuesday the 8th, I arrive and he tells me that they signed for him that the promotion was only for Sunday, I told him I asked you several times and he came up with the excuse that he has been working for 5 days and that he was wrong, I understand that he has 5 days and it's new but he represents and is the face of "city sports" As a seller it was the fault of city sports, it's not the first time I've been scammed in this gym since January I'm waiting for an offer, I always go in with my nephew but I want to bring to my family and this gym is always tricked and scammed, the manager did not do anything to help, he only offered me to pay $450 for my family while what they offer was $75 a month is a GREAT SCAM THE PROMOTIONS

Good place to workout but the management are not as good but could be better. Some of the front desk needs work and have a better understanding CUSTOMER SERVICE.

Joined a couple of months ago, my impression is mixed.
Good: staff mostly helpful, lots of equipment, no parking problems, bright, open feeling. Clientele is mostly younger hispanic, friendly. I feel comfortable going there as a single woman.
Not so good: zumba classes are very crowded, parking area is not well lit further from entrance, pool water seems dirty, burned my eyes for two days after swimming, I'm scared to swim there again. Wipe stations containers empty. No zumba gold classes, please add classes for silver and fit program.

Great place to work out, but with 2 problems; locker room always runs out of paper towels and they don't ensure people getting into swimming pool shower first.

Overall, very good atmosphere; not usually a problem with equipment availability. Staff is ok, sometimes front staff appears busy doing nothing.

Great gym. Clean, bright, and lots of equipment. I left 24 hour fitness because it was dirty, dark, and has disgusting bathrooms.

I'm going to start this review by saying, the gym itself is a good gym, the staff is friendly, the machines are in working conditions. Although.

I give it a 2 because they're housekeeping, in the women's locker room is terrible, this been going on for months. Even when there was a lady working there, there would be missing paper towels or toilet paper, or garbage on the floors. Also the maintenance in the locker room Is a bit a long wait. I remember when the bench in the sauna was broken, it took them weeks for that to get fixed, or when the toilets got broken also took a while.

I understand that the customers of the gym can also keep the locker clean by throwing their garbage away, but obviously some don't do that. The floors are definitely dirty, I wouldn't walk barefoot on that like I seen some ppl do. The lockers are also very dirty, have hair or other crums inside.

I hope they can get this resolved soon, It's gross to see that locker like that.