Cleary Bikes, Richmond CA

Inferior bikes that are not high quality. Kids bike started to shift poorly due to a bent derailleur hanger. The hanger was built into the frame - a practice not used due to strength and difficult replacement issues. When contacted, the company said tough luck.
In all fairness, the new models are now built with the removable hanger and might hold up better. However, due to my past interactions, I will not be supporting them.

My kid got one for her birthday.out of the box, the wheels were so badly out of true that the bike was unsafe to ride because the brakes would not work.called the company and were told that "out of true" is not covered and that we would have to take it to a bike shop and have it fixed out of pocket, we will not be reimbursed for the expense.the front reflector supposedly goes on the handlebars, but does not fit properly and not comes loose and becomes useless very easily (so, that's not safe, either). Their customer service is atrocious.the bike is designed badly, it is over priced, and it comes in need of repair out of the box.also, there's no kickstand included.and the handlebars are not height-adjustable.it would have been better to go to a bike shop (or even Walmart!) and just pick out a simple bike for less than half the cost and not have to take it to get repaired before the kid can ride it.we're out a $50 repair fee and no bike for a week while it gets repaired.hopefully it *should* be finally safe to ride.

I'm learning the hard way that Cleary doesn't back their warranty, apparently there are fine print terms and the lifetime warranty advertised is not for anything they deem a part. Everything but the frame is a part. So I'm on my second and last bike.

I emailed support to let them know the S30 shifter on the Owl 3 speed is difficult to shift for even me as an adult and they let me know they only warranty parts for 30 days after purchase. STheir FAQ page says they offer a lifetime warranty. The bike is over 30 days because we bought it early to make sure we could get the color we want. The snow here has barely been thawed for 30 days! We have maybe four hours of ride time on this and my kid can shift. A brand new part on a brand new bike and the company won't back it.

Even with all that aside, shipping alone takes 5 days, so it's really only a 25 day warranty. Not lifetime. I was stunned.

Dissapointing that cleary is just a rip-off company.

Bike is great, no issues there. Good geometry and comfortable for kids. Headset was a little rough/sticky initially but it seems to be worked out.

Unfortunately didn't have much luck with customer service. I had received a coupon code in my email that stated I would save over 40%, but realized after purchasing that the math was wrong and the discount was closer to 25%. Not an issue normally (besides misleading advertising) except that they had another coupon at the time that was 38% off and would have been cheaper. Tried to ask for a price adjustment before the bike shipped but they said they weren't able to do that. Bummer because I was looking into the Owl for my older kid but might consider other brands.

We got a 24" scout for my daughter's birthday. The bike wen together easily and she hasn't stopped riding it since! Grateful there is such a nice product available for kids.