ClickAway Computer + Phone + Network Repair, Santa Cruz CA

I took my old laptop into the shop in Santa Cruz. Rick met me with a friendly greeting. Tech Eric Dawson fixed me right up with a new hard drive. Now my computer runs like brand new! Per Eric's recommendation, I will be adding 8 gigs of RAM in about a week which will make my computer even quicker. Eric is the best!

Eric is amazing. He is so nice and so smart and so fast. He’s helped me now twice.each time it has been affordable as all get out and so important to me. He gets me in and out super fast.this last time was less than five minutes And he fixed two problems I’ve tried to get help for from other people. He is incredible

Michael us awesome. I don't know a lot about the network things and he guided me even when I questioned things. He was professional and understanding. I would recommend the company and Michael 100%

They were able to help me with my issue, but I didn't end up paying anything. Great guys. Especially Eric who I mainly interacted with.

Absolutely the best computer repair company! I live north of San Francisco, was here visiting my sister and tried to help with her computer. Nothing seemed to work. We made an appointment to bring the computer in to ClickAway the following day. Less than 24 hours later, Lawrence completely upgraded the operating system 10 levels and gave the unit a complete overhaul. It will take many pages to list all that was done, but basically it is a brand new computer. Lawrence is a Lead Apple Certified Technician. Very professional, enthusiastic, knowledgeable, friendly and quick. So impressive.

I had two laptops that crashed in two days due to a virus. Juan helped me understand what was needed and recommended that I get a new solid state drive for the second one as both were infected with a virus. When I came in to pick up the first one a guy named Vince helped me get things up and running. He was so helpful I asked him if I could tell his boss how supportive he was. Turns out Vince is the owner. Wow! That is good service.

My name is Peter Klembara, I took my iPhone to Click Away two weeks ago. The technician promised to me to exchange the battery or to get my data next day. For a week a did not get any email or text about the status of the my phone. When I called in I was told that the technician will be informed about my concerns. I did not get any update for another week. When I called again, now two weeks after I took my phone to Click Away, again I was told they will let technician who is not at work know my concerns. I am extremely disappointed and in shock by poor professionalism and poor customer relations Click Away provides.

They replaced my iphone 11 screen. The service was friendly and it was done much faster than they had said it would be!

Super helpful! My computer stopped working and they got everything I needed off of it. They were really nice, and super fast! Definitely recommend!

My computer would not start. I was worried that it would need replacing, but Clickaway was able to fix in in less then two hours. My server, Eric was polite, friendly and fun. I would recommend them to anyone needing computer repair.

ClickAway upgraded my three business computers and I am very happy with their work. They updated my operating system and transferred all of my data to new solid state drives. The also installed a backup drive. They did this for me over Memorial Day weekend so that I was good to go on the next business day. I will definitely use them again.

I went in several months ago because my computer was having issues due to the motherboard failing. I initially brought it in for the $49/hr price, just to be able to determine the source of the issue and hopefully know what part to replace. They called me after the hour had passed and told me they literally had made no progress on even diagnosing the problem, and requested I pay an additional fee (roughly 100) so that they can find the source of the issue. I figure, might as well, maybe theyll fix it and i wont have to spend anything. Wrong. When I came back to pick up my PC, literally nothing was fixed. I asked if they determined the source of the problem. Nope. They proceeded to tell me that the only solution to my problem of only one usb port working would be to purchase a usb hub from them. FOR 70$. I needed my computer that day so i cut my losses, bought the hub, and cried myself to sleep. Now my computer is nothing but a Frankenstein that i wasted over 200 dollars on to be told its unfixable. Oh and when I asked if the Hub was returnable if it didn't work, the employee was super disrespectful and said "Well if youre planning to return it in a few months, no". And the cable for the hub broke a week later anyways. I'm not trying to gain anything from this review just please, dont waste your money on this service. Despite the comment from the owner that they have reached out to me, I have received no word from anyone at clickaway.

Took in my iPhone 11 Xs Max Pro to Clickaway, super smashed up, after I found it on side of freeway (flew off of the roof of my car ‍️). I went in hoping to get my data retreived bcus clearly the phone was no longer in working condition. Juan took a look at my phone and said that it certainly was possible.
It took about 2 weeks, after ordering parts, and thank heavens he made it happen. It was about $200 for retrieving the data.
I also received an iPhone 11 Xs Max pro replacement device through my insurance, and just my luck, phone fell off my bed, cracked the screen above front camera, before I could put a screen protector on it.
Took it in to click away, where they replaced the screen within a couple hours.
Was about $330 but thats the price you pay when you dont go thru your insurance (to not exceed your insurance claims).
Thank you guys so much and especially Juan for doing such an incredible job with such delicate devices. It was such a relief to find Clickaway that way I didnt have to drive out of town for repair.

Always amazing! ClickAway Santa Cruz provided the service and knowledge I needed to help me with some upgrade items to a stock iMac desktop so create a super fast incredible machine that runs a virtual machine constantly. Work flow speed progress achieved! Thanks a ton!

Click Away was the best tech experience I have ever had. After spending hours on the phone with Apple tech support and not return phone calls to resolve my issues I contacted Lawrence at Click away for help. He cam to my home the same day in an hour resolves all my issues. Simply the best tech experience ever. Thanks Lawrence.

ClickAway Computers exceeded my expectations far and wide. Absolutely on top of their business customer service (Rick), communications, service and value. I made a call on Monday afternoon, and discussed my situation with the "sound" output on my "Vintage" MacBook Pro (late 2013 as deemed by APPLE. LOL!) They told me to come over and they'd take care of it. I arrived, checked in with Lawerence. Luckily, the part was in-stock, and about 2 1/2 hrs later they called and told me it was ready to pick-up. WOW! PLUS.the price I paid, was LESS, then the estimated amount quoted. I'm a newby to Santa Cruz, and I paid attention to the "Reviews" on the companies, and I chose the perfect company to do business with! Thank you ClickAway.you will receive new business with my recommendations already.)

I had a scam scare trying to download my Microsoft Office suite but my fears were assuaged when I brought my computer in for a non related data transfer! Lawrence was as kind as he was efficient and professional and walked me through the Microsoft download to boot!

I knew who to call when I ran into some internet troubles. Eric came and like always they know the best and quickest ways to solve your problems. I have used ClickAway for other issues on different devices and have always been impressed with their expertise and professionalism. Eric was knowledgeable and explained every step of the process. I have no doubt who to call. Thanks ClickAway

For some reason, I essentially got the Mac version of the MS blue screen of death. First time that happened in 30 years of using Macs (vs the 30x/day on a Windows machine - just sayin'.). My friend searched on Mac repair and found Click-Away. Lawrence answered the phone in 2 rings (that alone would get a 5-star rating from me) at 8am. I took it in and they were finished fixing it at 4: 30. Fortunately it wasn't a hardware problem, just something with my main directory. All the guys are really helpful and friendly and my MacBook Air is running about as fast as it was out of the box. The $199 price tag is a small price to pay for essentially saving my digital life. I'm glad I found another small, local business to support. And, they have another store in the Freedom shopping center, which is great for those of us in the south county. And great to be able to call (will wonders never cease) and visit a down-to-earth, less electronically snooty version of the Apple store.

Can't say enough good about these guys. They've been my go to for years whenever a problem with my computer is over my head. When I got a mother board with a fault and couldn't figure out the problem they diagnosed it and contacted the manufacturer for a replacement. The only time they've ever taken more than 48 hours was when they had to wait for that motherboard to ship to them. Best in town and extremely knowledgeable.