Coastline Chrysler Dodge Jeep RAM, San Juan Capistrano CA

Second time leasing a car here. Brandon helped my husband and I find my second Jeep. He was super patient the entire time and got us a great deal. Would love to work with him again in the future!

I’ve had the pleasure of working with Sarah at [Coastline Chrysler Dodge Jeep RAM] for the past three years, and I can’t speak highly enough about the consistently outstanding service she provides.

Over this period, Sarah has consistently demonstrated an unwavering commitment to excellence. Her depth of knowledge about the vehicles and their intricacies is truly commendable, making every interaction with her both informative and reassuring.

Throughout these three years, Sarah’s communication skills have been a key factor in my positive experiences. She has always been transparent, keeping me well-informed about the service process and any necessary repairs. Her ability to convey complex technical details in a way that’s easy to understand is a testament to her professionalism.

What sets Sarah apart is not just her proficiency but also her dedication to building lasting customer relationships. Her friendly demeanor and genuine concern for my satisfaction make each visit a pleasure.

I am grateful for the consistently exceptional service Sarah has provided over the past three years.

Two weeks of trying to get a price, multiple calls and emails, and finally they respond with a $72000 out the door price on a $52000 truck. Absolutely terrible service, clearly not in the car sales business

Brandon has a tremendous command of the Chrysler products. He is confident and pleasant. It was a pleasure to work with him.

I bought a truck and the dealer adds GPS, fabric protection, rear lights that strobe on and off when you brake paint protection for $2000 +. I told Doug the salesman I didn’t want it but they made me take it. Turns out the truck did not have any of these items on it. I have contacted the dealer with no reply. Stay away from this dealer. Complete rip offs.

I went in not knowing exactly what I wanted and parker was a huge help in informing about the different vehicles that are available. Over all the experience was amazing.

Big shoutout to Coastline and Doug for making my new Ram 1500 purchase a seamless and enjoyable experience. Highly recommend this dealership.

I went 3 times to this dealership. First time, Mike who is now fired for being “lazy” was super sweet and seemed scared to make a deal with his “boss. ” I brushed it off not thinking anything of it. Second time I went back I spoke to Mario. Super cool dude worked with me gave me a solid deal, told him I’d come back with a check the next day. The next day, third time, I came in with a check and trade in ready to seal the deal. Well, long story short, Mario said his boss wouldn’t make the deal because the DMV had not updated their system with the new refinance company. They gave me about 4 different excuses to not make the deal to which I had answers to all of them. Mario had his first “boss” come out telling me why they couldn’t make the deal, I tried to come up with a solution he didn’t care walked up and left. Then the second man came out, “Jessie/Jesse” again with an “excuse” to not make the deal and when I tried to come up with another solution he walked away mid conversation. Mario had a third man come out, don’t know his name but he is one of the financial personnel (Asian dude). I asked him questions about why they wouldn’t make the deal with me which he then got irritated, caught an attitude, would not let me talk I had to tell him to please listen. It was my dream truck and I was ready to make the deal. The financial guy ended up telling me “well why don’t you just go to another dealership if you want it that bad. ” The point of this is that their management are rude and unprofessional, aren’t willing to negotiate. It’s their way or no way. Then they asked me to buy THEIR truck but I could not take it until I brought back the title for the trade in even THOUGH the bank handles all that. The bank overhead some of the conversations and they even told me to leave! My bank said they’d give them the title but Coastline refused for no reason. Petty… maybe because my husband and I actually knew what we were talking about so they didn’t want to make a deal without profiting off my money. Oh btw, Mike referred me to Tuttle CDJR even though he had just been working at this dealership so that says a lot. His ex coworkers said Mike was lazy and old that’s why they fired him which to me that’s rude to say about an older man and let alone unprofessional. I ended up leaving and driving off to AutoNation same day. AutoNation price matched the deal I had with Coastline for a few grand cheaper and higher trim. I’ve owned 4 RAMS and this was by the WORST experience. Do not recommend this environment at all. Rude, arrogant, condescending, probably even sexist. I tried making a deal 3 times but they wanted to profit over giving customer satisfaction.

Parker did an excellent job in helping me get my Ram 1500. His knowledge, professionalism, and patience made the car-buying process smooth. He listened to my needs, provided helpful insights, and ensured I found the perfect vehicle.

The financial manager “ Jesse” and other sales associates were extremely unprofessional. All three that my wife and I spoke with got up and walked away mid conversation. They’re unable to hold true to their “deals”. The environment is extremely uncomfortable. And the staff is full of excuses and customer satisfaction is not on the priority list. I recommend AutoNation!

Parker was so helpful and kind. He was very well informed and streamlined the entire process. Although we did not purchase a vehicle, I highly recommend asking for him if you go into this dealership.

Jaime and his team were able to get me an amazing deal, handling everything with no effort on my part, and went above and beyond to deliver my vehicle to me. If the opportunity arose again, I would certainly purchase another vehicle from this location. No hassle and amazing customer service.

Doug and Anthony were amazing! Gave me an amazing deal on my Jeep Willys. Made the car buying experience super easy. I highly recommend Doug. Ask for him the next time you’re in the market for a car!

Making an appointment was nearly impossible. Nobody in service answers the phone, after making appointment online, I arrive. Waited in the service drive for 10 minutes, finally walked inside and the staff ignored me for a few minutes. Then Kevin reluctantly asked my name and seemed annoyed that I was scheduled with him. He was rude and condescending. All I needed was a recall, he complained and said it could take another day because he is busy. No loaner car etc. Then I called 3 times and NEVER got a call back, even the next day!

Not just for locals. On New Years Day, our 2018 Chrysler Pacifica Hybrid broke down while in San Clemente. We were visiting for the long weekend from Phoenix. The next morning, we had the van towed to Coastline and they went above and beyond to fit us in, investigate the issue and got us up and going again. A special shout out to Ronald Summers for empathizing with our issue and even asking that we let him know when we get home to Phoenix so he wouldn't have to worry. Can't recommend them enough! Thanks again!

The service by Coastline is above and beyond anything I have ever seen from an automotive dealership. My salesman, Jose Sanchez, worked with me to get a deal that worked for me AND delivered the truck to my house and picked up my trade! I've ran into many dealerships that bait and switch you or lie but Coastline delivers an honest experience. I will definitely come back when it's time for the next vehicle.

Jose offered amazing service and my hubby walked away with the car he wanted for a great price!

This was a wonderful experience my second vehicle I have purchased from this establishment it was fast easy and got me a great deal I was looking for thanks due to Jessie Jim and Jose