Cold Stone Creamery, Folsom CA

Love going to cold stone. Not only ice creams, cakes are so delicious. Staff is very friendly & helpful.

We visited this Coldstone while in Folsom. Hands down the worst service we’ve ever received at a Coldstone. The young man helping us was rude and seemed like he didn’t want to be there. When asked if they had sweet cream ice cream, he said, “I don’t understand what you’re saying. ” When asked if the pecans are whole or crushed, he shrugged and said, “I don’t know. ” Seriously? My wife and mom said he must be slow or “special. ” Ok, maybe… so, when he handed my wife her pistachio ice cream that was so soft it was practically like a milkshake in a cup, I was done. I walked over to the lady owner and asked if “that worker” is slow because if so I want to be sensitive to that. She said no, he isn’t. I explained he’s been rude since we walked in and doesn’t seem like he wants to help us. She goes on to explain, “He has a really bad cold and wants to go home. ” …………….
I do want to recognize the assistant manager who was so friendly and took charge to get my wife a new pistachio ice cream that was frozen, not mush. Great attitude and was hustling the whole time on online orders, I believe.

I came in today and experienced the most kind and positive customer service I have had in a while. Two of the workers made great conversation and were very positive even through a rush. They were very fast but I did not feel rushed. I believe their names were Aaron and Chrystine.

This place sucks, came here with my kids and really wanted a waffle cone Reese’s. They have advertising all over the place for them on the windows and door and walls and even menu. But …. They have no waffle cones and no batter to make waffle cones …. So first and last visit I’m not impressed.