Cole Haan, Los Angeles CA
| Address | 10250 Santa Monica Blvd Suite 1640, Los Angeles, CA, United States | ||||||||||||||
| Phone | +1 323-617-3868 | ||||||||||||||
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| Categories | Shoe Store, Clothing Store, Fashion Accessories Store, Leather Goods Store, Men's Clothing Store | ||||||||||||||
| Rating | 4 5 reviews | ||||||||||||||
Nearest branches Cole Haan — Ocean &, Mission St Space 222, Carmel-By-The-Sea, CA |
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Similar companies nearby Zero's — 7801 Melrose Ave #4, Los Angeles, CA, United States J.Crew — 10250 Santa Monica Blvd Space 1750, Los Angeles, CA, United States Michael Kors — 10250 Santa Monica Blvd Suite 1950, Los Angeles, CA |
Cole Haan reviews
5Super kind and speedy customer service! Carlo was especially great at helping us with all of our questions and requests
Staff here is hit and miss. Today, sales reps were wonderful. Last time, it wasn’t. The only thing I come back for is the Grand Pro Tennis shoes. It’s my favorite white sneakers. The only problem is it never goes on sale. Like today, almost the entire store was having 50% sale except this pair. Also, make sure the shoes are in mint condition. Sometimes I get a pair with wrinkled leather. It happened several times. I feel that because the shoes is so delicate it can easily get damaged when customers try it on. I like this shoes since it’s so light! It also has enough cushion. I can also wear it with casual outfits and dresses during summer. It was the single pair of shoes I took to Rome. It was the best option. Made my feet very happy even after walking all day.
I was here on a Friday afternoon recently and was helped by Kim! She provided wonderful service and insight into the sneakers I was trying out. Thank you again!
I went there for a return and was very easy with nice sales associates.
I bought a belt at cole haan yesterday and the manager was disrespectful and rude.
A nice young male sales associate was helping me and my friend pick a belt.he mentioned that the belt was at 90$ (full price) on their system. Whereas i checked the colehaan website and the same belt was for 39$ (More than 50% off). So I asked if they could price match. He called his manager (Asian Woman) and she stated that she needs to check the website to which I tried to show her my phone and the price on it - to which she rudely dismissed me and stated " our website not yours".
They finally price matched to the price on the colehaan website but she behaved like i was trying to cheat her somehow!
I will stick to buying cole haan elsewhere or online but not from the Century City Cole Haan Store after this experience.
I feel bad for the other sales associates who have to work under this woman! Terrible!