Comcast Service Center

Everybody has a bad day every once in a while, but when you’re in customer service you need to at least try to fake it. The guy that helped me obviously didn’t want to be there, dropped some of the stuff I handed to him and expected me to pick it up, and just overall couldn’t care less. Put your best people out front, it will change your business.

I went in at 1: 11pm. I was in line for 1 minute.employee came out.greeted me and ask what I needed. I said a remote. I was back in my car at 1: 14pm.

I signed up for just internet service with Xfinity and made it very clear that I didn't want any of their equipment or monthly charges that come with it. They sent several Flex TV boxes anyway. I called them twice and each time they told me I would not be charged for the equipment and it was free. Then they tried to sneak a recurring charge on my bill the following month for the same inactive equipment. This is an extremely deceptive business practice, trying to sneak monthly charges on to customers bills for equipment they never wanted and equipment that customers were told was free. I am very upset with Xfinity and this type of deceptive business practice should be illegal. It is not enough for them to simply take back the charges once they are caught doing this and lying to customers. I believe Xfinity knows exactly what they are doing here and people all over the country may be getting recurring charges on their bills for equipment they never wanted and were told was free. People should be made aware of this and file a complaint.

I recently purchased iPhone from Xfinity service center on Monterey Rd, San Jose they did not assist me with transfer of information from one phone to the next or even activate phone apparently they said because of Covid they weren’t able to assist me with that, I called Comcast 800 number and they said that wasn’t true that they should’ve assisted me with activation and transfer of information, be aware when you buy iPhone at Xfinity Monterey Rd talk with manager if they don’t assist you with transfer or activation.

Very friendly staff, social distancing is enforced as well which I like. This place was super clean and I was in and out in matter of minutes with my item. I would definitely recommend coming here for all your Comcast needs.

Very professional and friendly. I had to wait for 30 minutes, but I expected that. Best to go early when they first open. Not much wait at opening time

Phone does not give you option to find out information regarding drop off, nor option to speak to anyone to ensure you can drop off Direct TV items at this office.

OMG! Great service.no upselling or making it difficult to reduce services.appt was for 12pm.finished at 12: 10pm!

for reference, went from triple play to just gig internet.obviously no way to do that online and I'm too traumatized to call customer support from past experiences.

0 stars to this place bad costumer service people take forever talking with costumers about irrelevant things, seriously there is a lot of people waiting and it's like no body cares i have to wait 40 mins to get the wrong equipment on top of that have to come back and wait 50 mins incredible! This happened on July- 31-18 and August-2 -18 please do something about it.

This service location is horrible why did you change your location! This is my third time here to exchange a box that does not work and I have to wait at least 45 min to get the exchange! Your store on 10th had better customer service I did not have to wait 45 dam minutes to get an exchange box! You have 10 tellers and 3 people working SMFH!

Had to return equipment. There were no less the. 6 employees with only two helping clients. The store had 2 clients being helped and 4 additional (two just returning equipment). 1: 1 ratio. But I had to ask an employee that was stocking it we could drop
Off equipment before they realized I and the persons ahead of me had not been checked in. 40 min later my 5 min process is complete—-thanks Xfinity

Very busy place with very few agents. Ended up waiting over an hour to swap a cable box. The staff is friendly and are helpful. U have to feel sorry for them facing such an onslaught of people everyday with no resources to help. The funniest part if the whole day was the large screen TV they have in in the waiting room is broken so the left edge of the screen shows only colors.really.in a cable place.lol

Nice waiting area. They have one or two kiosk bins to drop your equipment into without human interaction. The sign up stand is confusing, but find it and sign in like a bank. Tape on the floors would be nice, and signs pointing to where you should be or not be would be nice, especially when it is busy. Ya know that feeling you get when you walk into a party and don't know where the refreshments are? And you are thirsty.

Great experience at window one. Sorry I cannot remember her name. Dark hair. Very helpful and customer focused.

Had a good experience here. I was not aware that you can bring Comcast equipment in to exchange. I brought in my modem and TV box remote. They provided me with new ones no questions asked. There is plenty of parking, and the wait was about 10 minutes.

Terrible customer service. The wait is 45 to an hour or longer, just to get a RECEIPT for turning in equipment!

I didn't know they were open Sundays until a friend told me. With my busy schedule, being able to pop by this past Sunday was a Godsend! My cable box was on the fritz. We had to unplug it more and more in recent weeks to be able to stream Netflix. Our landline had become unreliable for both incoming and outgoing calls.and my Wi-Fi calling capabilities via my cellphone were starting to be incapable of hosting conversations without me running from room to room, corner to corner, and saying the ever popular & commercialized question, "Can you hear me, now. " While I would love to live off grid and be unreachable at our home in the boonies, I have kids.so I must be connected every way possible. So we drove down to the service center. The wait was only a few moments. They were calling everyone by name for that personalized service. The employee who helped me with my black box walked out to greet me and told me which booth to meet him. Regarding the switch-a-roo of my defunct cable box for a new, working version, it was the best experience ever at Comcast, as my weekday visits in years past felt more like DMV visits if the timing wasn't right. I am a thoroughly happy camper. The only thing that would make me even happier was if the box automatically connected itself to the wall, TV, streaming device, cellphone, landline, laptop, tablet, etc.

Comcast customer service experience center shows the Santa Clara community. That they are always peeping Tom's and never the star. #nothollywood

Super slow. Came at 5 pm at least 20 heads in here. Gonna waste the next 1 hour of my life on Comcast. 3 ppl working.in the time frame everyone gets home lets have 9 f×/=<ing registers but 3 ppl working like Wal Mart.

A little slow for 5pm. Waited about 15 minutes to return equipment. There is a drop box at the door so you don't have to wait (didn't know that until after).