Complete Auto, Fullerton CA

I have been coming here for many years.
This review is long overdue.

Carlos is the best mechanic you will find. I do not take my cars anywhere else. My husband has learned the hard way as he thought going with the cheapest person was best, but in the long run he ended up spending more money than if he would have just taken it to Carlos.

He has reasonable pricing and is honest. He won’t have you fixing things that don’t need to be done and he will be straightforward with you.
I highly recommend Carlos for any and all your mechanics needs. You will not be dissatisfied.

He makes you wait days before he even takes a proper look at the vehicle.
He only tells you what needs to be repaired. He doesn't explain anything or why, so it's impossible to make an informed decision. If you are skeptic, he'll let you drive off and let the car fall apart.

He misdiagnosed my car. He said the noise was coming from the transmission. I got a second opinion from a transmission specialist, and they said it was the clutch.
When I told him about my second opinion, he tried to discredit them.
He wanted to replace my entire transmission with a used one from a pick a part junkyard.
Instead I chose to just have the clutch replaced under warranty, and have the transmission rebuilt from my transmission specialist.
So, he replaced the clutch for free under warranty. Then.

He watched me drive off the lot with a brand new clutch knowing that transmission fluid would leak all over it thereby destroying it. All he said to me was, "You need to get it fixed. " He didn't explain the severity of the problem. If I would have known then I would not have driven the car; I would have had it towed.

I forgot to mention that he did some minor repairs (air filter, spark plugs, spark plug wires) in the past without my authorization and billed me. I could have done those easy fixes myself at a fraction of the cost.

My family have been going to Carlos for about 20 years, he is the best. Wouldn't take my car any where else.

Complete Auto has experienced and knowledgeable staff. Carlos, the owner, made sure all work was to my satisfaction. They also have great customer service. My car was completed quickly and I was out of there in no time. I completely recommend Complete Auto for all your car’s needs.